This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
loanDepot
- Mortgage Lenders
- Foothill Ranch, CA
About this business
loanDepot is the nation's fifth-largest retail mortgage lender and second-largest nonbank consumer lender. Based in Orange County, California, loanDepot was the first nonbank lender to offer home, personal and home equity loans.
Location details
26642 Towne Centre Dr, Foothill Ranch, CA, 92610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Raquel and Bryan were very helpful throughout my refinance process. They followed up when I had questions and made the process a good one. This is the second time I have used loanDepot and I would recommend them to others.
Business response:
Thank you for your candid feedback. We truly value your business.
Initially I had a very positive experience with the company. They kept me informed and would call back very frequently to check on how things were going. Part way through the loan things slowed down and we weren't able to close on time. It was during this time that communication broke down a little bit, but not sure if that was because of the high volume of people trying to get a refi before rates went up. I was handed off to another loan specialist Ashley, who did an extremely awesome job with letting me know where the proc... read more
Business response:
Thank you for your positive feedback. We sincerely appreciate your business. Thank you for selecting us.
After 3 months of utter incompetence - underwriters who don't understand banking terms and instead of doing the research to learn simply put the file at the bottom of the pile, delaying the process for more than a week; different branches who keep on placing responsibility for the next move on each other, with no one actually processing the file - we were told that all conditions were cleared and it was being resubmitted for final underwriting...a week and a half later, after repeated calls and emails from us to various peop... read more
Business response:
We sincerely regret that your experience with us was anything less than satisfactory. To further address your concerns, Linnet C will be reaching out to you. For your reference, her direct phone number is *************
SCAM!!!! SCAM!!!! SCAM!!!! SCAM!!! DO NOT BELIEVE THEM AT ALL! THEY WILL PROMISE YOU EVERYTHING & IT WILL NEVER HAPPEN AT ALL! TOO GOOD TO BE TRUE? YES, IT WILL SOUND TOO GOOD 2 BE TRUE. BELIEVE YOUR GUT FEELING. IF IT DOES NOT SOUND LEGIT THEN IT DOES NOT FEEL LEGIT. RUN!!! RUN!!! RUN!!! LOANDEPOT.COM IS A SCAM!!!!! DON'T BELIEVE THEM AT ALL! THEY ARE NOT GOING TO APPROVE ANYONE BUT JUST GET THE APPRAISAL FEE OF YOURS! DON'T BELIEVE THE POSITIVE FEEDBACK HERE BECAUSE THEY ARE ALL MADE UP DEFINITELY! DON'T BELIEVE THAT THEY ... read more
Business response:
We sincerely regret that your experience with us was anything less than satisfactory. To further address your concerns, Michael G will be reaching out to you. For your reference, his direct phone number is *************
The Loan Depot team I worked with were wonderful- kept me fully informed throughout the entire process & very professional.
Business response:
Thank you for your candid feedback. We sincerely appreciate your business.
We have to say our refinancing process takes 3 months with Loan Depot and customer service is not prompt like they said. We were quite disappointed with the time and the ways they were handling with customer service. In the end, we had to cancel the process because closing date never occurred due to lost of interest. Anyone who want to refinance should go through your local bank and go with a smaller lender.
Business response:
We sincerely regret that your experience with us was anything less than satisfactory. To further address your concerns, Anthony G will be reaching out to you. For your reference, his direct phone number is *************
I applied for this loan online, things went smoothly at first. I responded promptly to document requests(within one day). I should note my income was well over the requirements. My credit score is over 400. everything was ok until it went to underwriting. Everything was fine with my home documentation, my appraisel was well over what was needed (65% LTV) until it went to Underwriting. They kept asking for documentation on insurance info on some rental properties I own. The rental income was verified and no problem, they dru... read more
Business response:
We sincerely regret that your experience with us was anything less than satisfactory. To further address your concerns, Linnet C will be reaching out to you. For your reference, her direct phone number is *************
It was great working with LoanDepot especially Esther C, who has been extremely helpful, cooperative and efficient throughout the entire process of refinance which has been completed successfully. She made things so simple and smooth during whole process and that I have to worry about anything at all as she had taken care of all the things so efficiently with proper planning. I felt doing refinance with you guys as a piece of cake as compared to my previous lender. You guys did a outstanding and wonderful job. I appreciate a... read more
Business response:
Thank you for your feedback. We're glad that Esther was able to assist you throughout the loan process. Thank you for selecting us.
Soh-Y did a great job handling the processing of our refinance application. She really kept on top of things, and responded quickly when a problem arose on our side. Thanks to her and the others at Loan Depot who helped us successfully refinance with a minimum of trouble and stress. Highly recommended.
Business response:
Thank you for taking the time to give us your feedback. We truly value your business.
Frequently asked questions about loanDepot
How is loanDepot rated?
loanDepot has a 4 star rating with 5,902 reviews.
When is loanDepot open?
loanDepot is open now. It will close at 5:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com