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Living Spaces
- Retail
- Glendale, AZ
About this business
Location details
6767 W Bell Rd, Glendale, AZ, 85308, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 9:00 p.m. |
Showroom beautiful, furniture perfect for what I need, sales person so great! Follow up customer service beyond poor and not worthy of even one star. I spent over $2400 for outdoor furniture in the end of May and told delivery would be July 1st. Since I had a family gathering in mid-July I told myself "that's an okay wait I suppose". It is now July 5th, no call nor contact and so I contact them via phone for status of my order and am told "it's now looking like August". When I explained the situation there was no explanation... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the inconvenience this has caused. May we please have a sales order number so we can look into the order for you ?
I ordered a bed, box springs, dresser, and two nightstands early this year and it was all supposed to be delivered by May 2021 . When my items were delivered it was only the bed and box springs. I received no notice of the missing dresser and nightstands before the delivery day. The delivery men were terrible. They drug the boxsprings on the ground outside and damaged it. They scuffed up every single wall they passed ***** bringing the bed in and even gashed my bedroom wall. They were throwing their tools down on the floor a... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the inconvenience this has caused. May we please have an sales order number so we can review your account ?
Worst experience ever especially when your spending $6,000 there. I was told by the "store manager" the sofa came with the ottoman. One day before delivery I called to confirm the delivery and come to find out it was not included which on the purchase date we agreed on a price that came with the ottoman. I should not of had to pay for this and feel like I should be credited back after I had to purchase it. I was also told that the night stands I purchased were in stock but asked to wait for the rest of the items to deliver s... read more
Business response:
Thank you for bringing this to our attention, we apologize for the unpleasant purchase experience. So that we can better assist please email your sales order number to ***********@livingspaces.com.
My order was delivered with missing support legs for the bed frame. As per delivery person's conversation with the Liv. Spaces customer services, the legs were supposed to be delivered the same day on an emergency delivery basis and I was supposed to receive a call within 10 min. Two hours passed * no call. When I called in myself and spoke to Jose in Customer Service, I was told that the support legs would be delivered in 2 day on July 2nd, 2021. Meanwhile, I my bedroom set is standing in the middle of the room semi-assembl... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the inconvenience this has caused. May you please provide an sales order number so we can take a look into your account ?
Purchased a sectional in 2019 with an extrnded warranty. Had issues that were not covered 😡. After going in and speaking to the floor manager Christian Escalona (glendale Az) he talked to the warranty company and is replacing the entire couch for zero $ out of pocket. Christian gave the absolute best customer service I have had in years. Great company and EXCELLENT customer service
Business response:
Thank you for taking the time out to leave a review. We are glad to hear our representative was able to assist and you received great customer service.
If I could give negative stars, I would. Possibly the worst experience as a customer in my life. Living Spaces will go out of their way in losing more money before they do the right thing by their customers. March 2, 2021 - I purchased 2 nightstands and a dresser online after speaking to a sales associate directly in the store who checked stock information and quoted that not only our dresser was in stock, but both nightstands were available in a nearby DC. He advised that if we purchased online that same day we should ge... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the inconvenience this has caused. May you please provide an sales order number so we can further assist you.
By far the worst customer service I've ever experienced. Went to the showroom looking for a new sectional, the one I had for the last 6 years was too small now. Spoke with one of the reps on the floor about different fabrics and she told me the fabric I ended up ordering was supposed to be the most durable and easy to clean. Being told this I decided to place an order for a sectional with this fabric. I was told it would take 8-10 weeks and I would have it by Thanksgiving- I purchased it 9/18. November came and I had not hea... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the inconvenience this has caused. Can you please provide a sales order number so we can further assist you ?
Never in my life have I experienced such POOR - RUDE- and DISHONEST customer service. I have requested both online and through phone calls - to speak to a supervisor about the problems with my order. I have been lied to- hung up on- and ignored. I was given an escalation code- to have a call-back - but apparently they do not believe in that being important because someone went in and resolved the phone call without calling me. Another call and 51 minutes with customer service agent, *****, with manager named FInara - resulte... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the inconvenience this has caused. May you please provide and sales order number so we can assist further?
I ordered furniture to be delivered june 19th to june 26th. Well they called to tell me I wont get delivery til August. I would never have purchased to be delivered in august. I called and they pretty much said nothing they can do.
Business response:
Thank you for bringing your concerns to our attention, we apologize for the inconvenience this has caused. May we have your sales order number so we can research your account ?
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 3.9 star rating with 4,107 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open at 10:00 a.m.
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