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Living Spaces
- Retail
- Pflugerville, TX
About this business
Location details
19024 N Heatherwilde Blvd, Pflugerville, TX, 78660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I purchased a Grand Down sofa on 08/2021 in Frisco TX location. I am so disappointed with my purchase. The first sofa were delivered on 10/2021, but the bottom of the sofa was ripped, so the store gave me a different material sofa. However the material was not the same material that I saw in the show room, so I went back to the store again, and chose an other material of Grand Down sofa. When I finally received the sofa on 01/2022, the feather of the sofa keeps coming out after few months, it's all over the cushions and pill... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the issues with the sofa. After review of the account, we show a member of our warranty team emailed the guest approving an extra casing. Please check your inbox and spam folder and give us a call at X-XXX-XXX-XXXX to further discuss.
I purchased a Grand Down sofa on 08/2021 in Frisco TX location. I am so disappointed with my purchase. The first sofa were delivered on 10/2021, but the bottom of the sofa was ripped, so the store gave me a different material sofa. However the material was not the same material that I saw in the show room, so I went back to the store again, and chose an other material of Grand Down sofa. When I finally received the sofa on 01/2022, the feather of the sofa keeps coming out after few months, it's all over the cushions and pill... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the issues with the sofa. After review of the account, we show a member of our warranty team emailed the guest approving an extra casing. Please check your inbox and spam folder and give us a call at X-XXX-XXX-XXXX to further discuss.
I wouldn't even give this place one star but you have to in order to leave a review. BUYER BEWARE we ordered furniture it came broken we returned but really just wanted to return all but they wouldn't let us our furniture is **** and so cheap we hate it and it makes us sick the $2800 is down the drain. Broken wood in couch zippers broken and they would just exchange with the same ****. Do not buy from them you won't be happy and your furniture will look so bad just after a few months. The cushions don't even line up just unb... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience and will be sure to share this feedback with upper management. After review of the account, we show a technician was sent to the customers home in April to inspect the reported issues, per the tech report all items were up to manufactures standards. If the consumer is still unsatisfied, please email an overall photo of the furniture to ***************@livingspaces.com along with individual photos showing the defects. ... read more
I ordered a leather reclining sofa and matching chair. I did not pay the "extra" for delivery as inside the door was fine with me. Upon arrival, I explained I rented the apartment above the house and they refused to bring it to my apartment. He was beyond rude. I called Customer Service and they told me the same. I don't own the house I'm renting from - I only have access to my apartment. It has it's own outdoor entrance. They left the sofa and chair in the garage but again - not mine. The house owner was nice enough to let ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the delivery issues and will be sure to share this feedback with our dispatch managers. After review of the account, we show a new delivery team were sent out to take the items to the customers house. If this issue remains unresolved please email us at ***************@livingspaces.com.
I ordered a leather reclining sofa and matching chair. I did not pay the "extra" for delivery as inside the door was fine with me. Upon arrival, I explained I rented the apartment above the house and they refused to bring it to my apartment. He was beyond rude. I called Customer Service and they told me the same. I don't own the house I'm renting from - I only have access to my apartment. It has it's own outdoor entrance. They left the sofa and chair in the garage but again - not mine. The house owner was nice enough to let ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the delivery issues and will be sure to share this feedback with our dispatch managers. After review of the account, we show a new delivery team were sent out to take the items to the customers house. If this issue remains unresolved please email us at ***************@livingspaces.com.
I wouldn't even give this place one star but you have to in order to leave a review. BUYER BEWARE we ordered furniture it came broken we returned but really just wanted to return all but they wouldn't let us our furniture is **** and so cheap we hate it and it makes us sick the $2800 is down the drain. Broken wood in couch zippers broken and they would just exchange with the same ****. Do not buy from them you won't be happy and your furniture will look so bad just after a few months. The cushions don't even line up just unb... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience and will be sure to share this feedback with upper management. After review of the account, we show a technician was sent to the customers home in April to inspect the reported issues, per the tech report all items were up to manufactures standards. If the consumer is still unsatisfied, please email an overall photo of the furniture to ***************@livingspaces.com along with individual photos showing the defects. ... read more
We initially bought a California king size bed with a dresser and two nightstands for our new home. We realized we had made an error, called back the next day to change the California king to a regular size king. They called us back and said that they had to make another purchase for the correct bed on our credit card that we got through Living Spaces via Synchrony Bank. They told us to call Synchrony Bank to "Push" the refund for the other bed. This never happened. We soon got a statement for two king size beds, dresser, an... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the confusion surrounding your order. After review of the account, in appears the entire order has been cancelled, however, the items are in the possession of the out of area delivery team. Once the items are scanned into our warehouse the system will generate a refund, the guest will receive a confirmation email as well.
We initially bought a California king size bed with a dresser and two nightstands for our new home. We realized we had made an error, called back the next day to change the California king to a regular size king. They called us back and said that they had to make another purchase for the correct bed on our credit card that we got through Living Spaces via Synchrony Bank. They told us to call Synchrony Bank to "Push" the refund for the other bed. This never happened. We soon got a statement for two king size beds, dresser, an... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the confusion surrounding your order. After review of the account, in appears the entire order has been cancelled, however, the items are in the possession of the out of area delivery team. Once the items are scanned into our warehouse the system will generate a refund, the guest will receive a confirmation email as well.
Their warranty service plan they offer and push on you at purchase time is a complete scam. The way they market it honestly seems fraudulent. We submitted a claim through the warranty and they declined it saying we did not meet eligibility but did not give any feedback as to why. Extremely disappointed and will never buy from them again even though we did actually like the furniture we purchased. The warranty service has turned me off to this company as it is a complete waste of money.
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. Our sales reps are required to present the protection plan to the guest at point of sale as an add on option, however, the customers are not required to add the protection plan and can remove it at any time. The protection terms and conditions along with that is covered and what is not covered are listed on our website. Upon purchase of the protection plan the guest are provided a hard copy pamphlet that provides inf... read more
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4.1 star rating with 8,457 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open tomorrow at 9:00 a.m.
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