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Living Spaces
- Retail
- Pflugerville, TX
About this business
Location details
19024 N Heatherwilde Blvd, Pflugerville, TX, 78660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Places an order for a sectional and when finally delivered (months late) they only sent 1/2 the item. After numerous attempts finally they agreed to pick up the item and refund my charge. They finally came a month later to pick up the one item and then refused to refund my charge claiming I still have both pieces and they never picked up the item. I have a receipt from their trucking company showing they picked up the item and never delivered the other 1/2 of the order. These people are thieves and I am warning anyone readin... read more
Business response:
Thank you for getting in touch, we apologize for the delay in receiving your refund. We have escalated this up to our nationwide team and will advise the guest of the next step once we are given a response.
My husband & I placed a special order for a couch with a chase on the left side that we had requested through the salesperson. However, she placed the chase on the right side. This verification process they have is a joke. She nor the manager that is to double check the order did not verify the order with us step by step. They only verified the order with each other. Plus they have a cancellation deadline that is absolutely ridiculous. We finalized our order by 7pm. We only had until 8pm same day to cancel or make any change... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. The guest are given until 8pm the day of purchase to cancel and or change their special order without fees, we show this order was placed at 4:49pm on 8/4/2022. The guest has the option of calling, chatting us online or going back into the store to make the correct changes ensuring this takes place by the timeframe given. We have shared these details with upper management for further review.
My husband & I placed a special order for a couch with a chase on the left side that we had requested through the salesperson. However, she placed the chase on the right side. This verification process they have is a joke. She nor the manager that is to double check the order did not verify the order with us step by step. They only verified the order with each other. Plus they have a cancellation deadline that is absolutely ridiculous. We finalized our order by 7pm. We only had until 8pm same day to cancel or make any change... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. The guest are given until 8pm the day of purchase to cancel and or change their special order without fees, we show this order was placed at 4:49pm on 8/4/2022. The guest has the option of calling, chatting us online or going back into the store to make the correct changes ensuring this takes place by the timeframe given. We have shared these details with upper management for further review.
Living Spaces sucks. Took them 2 months to deliver a bed that they guaranteed would take 2 weeks. Product was damaged when I received it. I was promised compensation for both the delayed delivery and the damaged product and never received it for either issue. Terrible company.
Business response:
Thank you for getting in touch, we apologize for any inconvenience this has caused. After review of the account, we show this is a nationwide order, considering the amount of time transportation takes to arrive at the out of area delivery hubs our systems does not allow us to schedule deliveries on out of area orders. Once XPO picks the item up from our warehouse, they have 9 days to contact the guest and schedule delivery. Any delivery eta questions or concerns are to be directed to XPO as once the items are in their posses... read more
Living Spaces sucks. Took them 2 months to deliver a bed that they guaranteed would take 2 weeks. Product was damaged when I received it. I was promised compensation for both the delayed delivery and the damaged product and never received it for either issue. Terrible company.
Business response:
Thank you for getting in touch, we apologize for any inconvenience this has caused. After review of the account, we show this is a nationwide order, considering the amount of time transportation takes to arrive at the out of area delivery hubs our systems does not allow us to schedule deliveries on out of area orders. Once XPO picks the item up from our warehouse, they have 9 days to contact the guest and schedule delivery. Any delivery eta questions or concerns are to be directed to XPO as once the items are in their posses... read more
Purchased a sectional end of May through living spaces two of the pieces were damaged one of the reclining pieces damage my hardwood floor . I have filed a claim. I was told multiple times that someone will contact me within 24 hours, 48 hours , they can't seem to find the pictures of proof that it damaged my floor, my claim has been closed, I have to resubmit my claim, A supervisor will get in contact with me within 24 to 48 hours. IT's August now and not one phone call or email has been sent. I'm very frustrated with this ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. After review of the account we show a claims specialist left a message for the guest on 8/2/2022. Please check your voicemail and advise.
If I could, I would give zero stars. I waited for a daybed with trundle to come back in stock for my toddler. We placed the order, selected a delivery date and time, purchased mattresses and waited for that time to come. I received an email a week before the delivery date stating my product was in and could be delivered early. I didn't move the date for delivery because I had already scheduled the day off of work and was having the mattresses delivered the same day so the bed could be ready to use same day. I received an ema... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. During point of sale the guest are provided delivery dates based on the production schedule at that time, however, the date is subject to change in the event inventory doesn't come in as expected. When that happens, our Delivery Resolutions team are in place to call the guest to advise and offer a new delivery date. At this time, we are waiting for the headboard and slats to arrive. The guest spoke with our Guest Servic... read more
Purchased a sectional end of May through living spaces two of the pieces were damaged one of the reclining pieces damage my hardwood floor . I have filed a claim. I was told multiple times that someone will contact me within 24 hours, 48 hours , they can't seem to find the pictures of proof that it damaged my floor, my claim has been closed, I have to resubmit my claim, A supervisor will get in contact with me within 24 to 48 hours. IT's August now and not one phone call or email has been sent. I'm very frustrated with this ... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for any inconvenience this has caused. After review of the account we show a claims specialist left a message for the guest on 8/2/2022. Please check your voicemail and advise.
If I could, I would give zero stars. I waited for a daybed with trundle to come back in stock for my toddler. We placed the order, selected a delivery date and time, purchased mattresses and waited for that time to come. I received an email a week before the delivery date stating my product was in and could be delivered early. I didn't move the date for delivery because I had already scheduled the day off of work and was having the mattresses delivered the same day so the bed could be ready to use same day. I received an ema... read more
Business response:
Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. During point of sale the guest are provided delivery dates based on the production schedule at that time, however, the date is subject to change in the event inventory doesn't come in as expected. When that happens, our Delivery Resolutions team are in place to call the guest to advise and offer a new delivery date. At this time, we are waiting for the headboard and slats to arrive. The guest spoke with our Guest Servic... read more
Frequently asked questions about Living Spaces
How is Living Spaces rated?
Living Spaces has a 4.1 star rating with 8,457 reviews.
When is Living Spaces open?
Living Spaces is closed now. It will open tomorrow at 9:00 a.m.
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