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22455 Lindsay Cars Ct, Sterling, VA, 20166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
Car went to test drive was not mechanically sound. It was clear that they never checked it and the woman’s hair who owned the car previously was all over the car. The car left Axle was broken, inside the cabin, the air vent shutter was also broken, and the engine light was on. He mentioned that their mechanic will look into all of these issues and get back to me, but never heard back from him
The dealer was patient and courteous.
Very helpful willing to work with me
Very helpful
I had the great pleasure of getting Derek to help me through the process of buying a used Atlas from this dealership. He helped me through every step and was very transparent with everything. He kept in touch throughout the whole process and answered any questions I had. Incredible service by Derek and the whole team at Mastria Volkswagen!
Dealer got back to me two weeks ago and said truck was going through Dealer inspections and will send pictures as soon as it's done! Two weeks later nothing
Business response:
Fernando I am sorry to hear this. I am not sure what truck you inquired into. Would you contact me directly so I can see if I can be of any assistance? 951-249-8069 john.ellyson@hendrickauto.com Thank you, John Ellyson General Manager
Good response. Prompt and courteous.
I was going to purchase a car from out of state. I did a pre-purchase inspection on the vehicle and looked at both the carfax and auto check reports. It looked like a good car, but I decided not to go with it because of the poor service from the dealer. I had to call several times to have a sales rep speak with me. A few ears later, when I had additional questions, the sales rep responded by text. I was texting with the sales rep, over what is a very important decision and should be discussed on the phone. A few days later, ... read more
The car’s backseat looked like it had been ripped out and thrown back in haphazardly. And I could hear clicking when the car was put into gear, indicating there was something wrong with the transmission. But I was assured that it was a “normal” noise. I was told what else would I expect from a 10 year old car with 60k miles for $11,000?
Lindsay Volkswagen of Dulles has a 4.8 star rating with 7,660 reviews.
Lindsay Volkswagen of Dulles is closed now. It will open at 9:00 a.m.
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