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Liberty Security
- Security Systems
- Edmonton, AB
About this business
Liberty Security provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada. We have installed over 65,000 residential and commercial systems in 9 provinces and 3 territories. We also service more than 90 Health Care facilities in Western Canada. Learn more at www.libertysecurity.ca
Location details
5640 104 St NW, Edmonton, AB, T6H 2K2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
Liberty Security Contacted several alarm companies that had come recommended. Found Liberty Security to be informative, gave us the time we needed to ask questions, and no pressure sales. They have professional throughout the process. Would highly recommend.
Security system Please read the bottom reviews. All the 10/10 are employees fake reviews. This company has over charged me just going into my bank account and taking money whenever they want. Sales rep Adam was the most un honest person that took advantage of us. We are now 3 years into a five year contract (they will tell you only 2 years). There is no way of getting out. I have paid over 1000.00 in initial fees and to uninstall (70) and reinstall (70). Never has my equipment worked in totality. They have never upheld their... read more
Business response:
Hello, we sincerely appreciate your review and would value the opportunity to resolve all of your concerns. We are unable to search your account with the information provided. Please contact our Customer Service Manager, Jayci, at 1-866-926-7233 ext. 235. We can confirm that all of our reviews are absolutely from real customers as is in accordance with HomeStars review policies. Thank you.
Cameras Ive bin ripped off by liberty signed a 5 yr contract and have nothing but problems with it. For $69/mth all I got was a damn doorbell camera and one video camera and 2 motion detectors. There product works and then it breaks down. I’m so sick and tired of this company. And regret signing a 5 yr contract. I don’t recommend anyone going with this company. Very disgusted with what I’m getting charged per month.
Business response:
Hi Allan, we understand that a manager reached out to you to offer free service and free replacement cameras to resolve this issue for you. Please do not hesitate to reach out at anytime with any issues you have with your system. We truly value our customers and are more than willing to service their equipment or replace as needed. Thank you.
Services They work very professionally and provides customer satisfaction. You feel secure by adopting them. Highly recommended.
Business response:
Thank you for the review! We really appreciate it!
Home Security System I phoned Liberty to investigate a security system for my new home. I chose Liberty because both my kids have a Liberty system and are happy with it. I was connected with Dennis Vanderham. Dennis was very good to deal with, very helpful, answered all my questions and was not pushy. I ended up signing a contract with Liberty
Business response:
We appreciate you taking the time to leave us a review! Thank you for choosing to give your business to a local Canadian service provider!
Worst customer service ever Product only worked for 6 months of a 5 year contract; they refused to fix the problem; kept telling me it was “unplugged” and if I plugged it back in it would work but it was never unplugged. They “scheduled” service calls and no one showed then when I called to complain they claimed I never made an appointment. Refused to cancel service or fix issues; I scheduled service and no one showed up several times
Business response:
We appreciate you taking the time to write us a review and we do apologize and take it very seriously. With the information provided, we are unable to find your account. At your earliest convenience, if you could please call our manager Brandon Lennix at 1-866-926-7233 ext. 300, we will be able to provide a resolution and rectify any issues you have experienced with the service.
Home security Our Liberty representative Dennis has been great since day one and works beyond typical hours to make sure you’re satisfied. I would strongly recommend this company.
Business response:
We appreciate the review of your great experience with Dennis! Thank you for trusting us to secure your home and family.
Read the very small print. If something seems too good to be true it usual is. At the start all was good, signed an agreement with the Rep to have Liberty Come and install. The Rep said it was 36 months, i had told him that i already turned down another company as they wanted 60 months. When Tech guy came he installed the equipment, I Did not realize id signed a 60 month contract on there electronic Tablet. Over past couple of years we have had various issues, Dog Friendly motion detector that picks the dog up constantly (no... read more
Business response:
Hi Craig, we are sorry to hear about your experience and would be very happy to address any issues you have or come to a resolution. We are unable to find your account with the information provided. For assistance, please reach out to our customer service manager, Brandon Lennix, at 1-866-926-7233 ext.300. Thank you.
months getting overcharged and cameras not working. overcharging c-card and cameras don't work. called many times over the months, yes months, hours of my time on the phone waiting on hold just to repeat what they just said. even when the tec came to service the cameras and hub. he left with them not working. we have service at home and our 4 businesses. the overcharging and there system not working and the lack of help from them is what gets me. I'm busy and don't have time to add problems to my life like this company.
Business response:
Thank you for letting us know about this experience. We would value the opportunity to make this right and get your system working correctly. We are unable to search your account with the details provided. Would you be able to call our manager, Jayci, at 1-866-926-7233 ext. 235? We can also be reached by email at info@libertysecurity.ca.
Frequently asked questions about Liberty Security
How is Liberty Security rated?
Liberty Security has a 4.6 star rating with 1,862 reviews.
When is Liberty Security open?
Liberty Security is open now. It will close at 7:00 p.m.
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