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Lexus Southend
- Automotive
- Benfleet
About this business
Location details
59 Stadium Way, Benfleet, SS7 3TS, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:30 p.m. | |
| Tue | 8:00 a.m. to 5:30 p.m. | |
| Wed | 8:00 a.m. to 5:30 p.m. | |
| Thu | 8:00 a.m. to 5:30 p.m. | |
| Fri | 8:00 a.m. to 5:30 p.m. | |
| Sat | 8:30 a.m. to 1:00 p.m. | |
| Sun | Closed |
Very good service.
Service department is outrageous and absolutely ridiculous. Never answer any calls nor they return calls back. Reception promise that someone will be in contact and after a week of chasing still nothing! That’s main dealer service for you. Good luck if you are trying…
Poor service experience, showed up to time as agreed and then told service could not be completed, had to rebook for another day. Very frustrating, and then on day of re-service took far longer than quoted as I was the last car done, but wasn't told this for a "while you wait" service (took 4 hours for an interval service which is fairly ridiculous).
Basically, only go here if you have to. It is NOT a Lexus experience. I booked in for a recall on my NX as it was the nearest location. I did not get a message reminder, I was not informed that you take the car to the Toyota dealership half a mile away rather than the address on the website. You wait for the car at the Toyota dealership where you get a not very good Toyota experience (though the staff are friendly) - very poor coffee and a not very comfortable waiting area. Never again!
Not very helpful and really hard to park
Frequently asked questions about Lexus Southend
How is Lexus Southend rated?
Lexus Southend has a 3.5 star rating with 39 reviews.
When is Lexus Southend open?
Lexus Southend is open now. It will close at 5:30 p.m.
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