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Lexus of Rockford
- Automotive
- Loves Park, IL
About this business
Since opening our doors, Lexus of Rockford has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. We have been named a DealerRater Consumer Satisfaction award winner for the last 7 years, including Dealer of the Year for the State of Illinois. You'll find amenities such as loaner cars, free drinks and snacks, WI-FI and a shuttle service, plus we're pet friendly. We're located adjacent to the Perryville bike path and offe... read more
Location details
4100 N Perryville Rd, Loves Park, IL, 61111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 7:00 p.m. | |
| Tue | 7:30 a.m. to 7:00 p.m. | |
| Wed | 7:30 a.m. to 7:00 p.m. | |
| Thu | 7:30 a.m. to 7:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
My most recent transaction emphasizes the level of professionalism displayed by both Chris Beto and Randy Alex. I had multiple cars to trade in Rockford and I wanted to buy a new Lexus and have it shipped to Florida. Between Chris and Randy; they where able to price my trade ins, establish the price on the new car, order it and deliver it to me in Florida. The service was exceptional....that's why this is my sixth Lexus from Lexus of Rockford
Business response:
Thank you, Linda! We are proud to have earned your business six times! Enjoy your beautiful new Lexus in the Florida sunshine. ☀🙂
This is my second time leasing. I was very pleased with the attention and kindness showed both my husband and myself as we initially wondered if leasing would be right for us. Chris Beto was so kind and answered every question we had with kindness and a willingness to listen to our concerns. Chris is very knowledgeable about every aspect of the leasing process and helped me pick just the perfect car. Coming back for a second leased Lexus was a no brainer. Chris helped us again and I feel not only is he just as kind and helpf... read more
Business response:
Thanks for your business Kathy! Enjoy both your beautiful cars! We can't wait to work with you again when the time comes. :)
The service that Matt Jensen and his team gives is impeccable. I am NEVER disappointed, always going above and beyond on their customer service. I have bought 3 cars from them and will never go anywhere else. Every time we walk through the door we are greeted like family. I always recommend them anytime friends or family are in search of a new car!
Business response:
Thank you Shannon Asta! It's great to hear that we are doing a good job! Thanks for being a member of the Lexus of Rockford family!
Had a really good experience today with Jim Wang and team. He is very knowledgeable and explained every detail about the RX350 F-Sport we purchased. Jim's professionalism was outstanding and he made us feel very comfortable and at home. Will definitely recommend Jim and Lexus of Rockford to all of our friends and family!
Business response:
Thank you Lyle! It was a pleasure working with you. Enjoy your beautiful new RX350 F-Sport! :)
Loved the customer service, the atmosphere, and best of all the car. Jim Wang, Ron Neuschwander and Ben Bleed are awesome. Never owned a Lexus until now. it's really sharp....what Lexus isn't? Thank you.
Business response:
Thanks Darnell! We are proud of our team and will make sure Jim, Ron, and Ben know they did an awesome job. We're happy to welcome you to the Lexus of Rockford family!
Business response:
Hi Gayle. I'm sorry to hear about your disappointment! I will personally pull your records and discuss this with our service manager and the sales manager. I can tell you we've never had this type of complaint before, with either of these departments, but will do my best to make sure nothing like this happens again. Kris
Keith Kruchten was the most awesome no pressure salesman and has sold our family 3 Lexus SUVs. He is like family now. I got a great car and a great deal. Looking forward to Saturday free car washes :)
Business response:
Thank you so much Sharon! We all hope that you are doing better, it sounds like you've reached your accident quota - so it should be smooth sailing from here! We truly appreciate your time and trust.
Chris Beto is the man. We've bought several vehicles from him and he always takes care of us. I've sent others to him and they also were happy with their experience. Plus, the Lexus people as a whole have been very nice and helpful.
Business response:
Thanks Karl!
Frequently asked questions about Lexus of Rockford
How is Lexus of Rockford rated?
Lexus of Rockford has a 4.6 star rating with 257 reviews.
When is Lexus of Rockford open?
Lexus of Rockford is closed now. It will open at 8:30 a.m.
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