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Ld Products Inc
- Business Services
- Long Beach, CA
About this business
Founded in 1999, LD Products is one of the largest online retailers of printer supplies in the United States. It is one of the leading providers of discount printer ink and toner for virtually every inkjet or laser printer in the market. The company offers a full line of printer inkjet cartridges, inkjet refill kits, laser toner, fax toner and other printer supplies. It is also a Yahoo 5 Star certified merchant. In 2009, the company was the recipient of BizRate Platinum Circle of Excellence Award. LD Products offers a variet... read more
Location details
3700 Cover St, Long Beach, CA, 90808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's been 4 days since I placed my order and it has not been shipped, yet.
My company orders A LOT of toner from LD Products. We accidentally make an order twice. I chatted with a rep the day I placed the order to cancel my order which they confirmed. Well, lo and behold, I received my order and was credit card was charged. Now they want me to pay for return shipping! And they don't even include a return shipping label in the box. What kind of ridiculous return policy is this?! Never ordering from them again. UPDATE: After speaking with their customer service dept via email, they sent a return ship... read more
Business response:
Thank you for your feedback, George! We apologize for the inconvenience and we're glad to hear that the issue on your order has been resolved. In case you need assistance, you can always send us a direct message with your details on our contact our customer service support team at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552.
Have been ordering from LD for about 10 years. Always good up till recently. All the ink I have ordered in my last two orders either ran out too soon , or was not recognized by my printer. Used to be a good company. Don't know what happened to them.
Business response:
Hi Gene, thank you for your feedback! We are sorry to hear if you're having issue with the items you purchased from. We would like to know more about this and work on resolving it. Please send us a direct message with your order details on our contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552. We'd be gladly help!
Sent the wrong ink and then took two weeks to refund me what I had paid
Business response:
Thank you for taking the time to leave us a review! We are sorry for the inconvenience, we normally handle all returns approximately 5-10 upon receipt of the package. However, we get a lot of packages in our warehouse and our returns team are doing their best to process all returns as soon as possible. We will take note of your feedback. If you need assistance, you can always chat, email or call us at 888-321-2552.
RecommendedHave been using their toner for years. Good prices. Great customer service.
Business response:
Thank you for your positive feedback, we appreciate your support and patronizing our products. Should you run into any issue, you may send us a direct message with your order details on our contact our customer service support team for immediate assistance at https://ld.ink/2DM8cOU, or you can always chat, email or call us at 888-321-2552. We'd be gladly help!
GREAT customer service ,She was AWESOME !
Jose was no help in getting my defective toner cartridge replaced today. I can only assume they no longer want my business.
I have purchased many times from them over the years and only had a problem once before, have always been happy. So I ordered a Canon ink cartridge recently and when I opened the package I first noticed the end where the electronic tab is, that it was slightly curled. I went ahead and put it in and my printer and it gave an error message that it was not seating properly and to try again. So I did, several times. Turned the computer off and on by unplugging......all the usual stuff. Still got the error message. So I opened an... read more
Business response:
We sincerely apologize to hear about what happened with your recent purchase with us. We definitely want to check this and provide you further assistance. Please contact our customer service team again directly here: https://ld.ink/2DM8cOU and mention this review, we look forward hearing from you!
Ship my order would be nice. It has been a week and I only live about 22 miles from Long Beach. This may be the last time I order from you and can no longer recommend you.
Frequently asked questions about Ld Products Inc
How is Ld Products Inc rated?
Ld Products Inc has a 4.6 star rating with 1,181 reviews.
When is Ld Products Inc open?
Ld Products Inc is closed now. It will open tomorrow at 9:00 a.m.
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