Lawton & Stoakes Veterinary Surgery

S Jed 

on Google

5 days ago

I had a very upsetting experience with this veterinary practice. After paying upfront for a visit, I was told they couldn’t see my cat because I couldn’t provide previous vet records at that moment. I was then told I’d receive a refund, which took four days to reach my account. Because of this delay, I couldn’t take my cat to another vet right away due to lack of funds. Unfortunately, my cat’s condition worsened during that time, and I eventually had to go to an emergency service, where my cat’s eye had to be removed. To mak... read more

Zoe 

on Google

a month ago

Edit to reply : many people are aware the RCVS is not fit for purpose and there are calls for change so your comment is redundant. Also not professional to include people's surnames. This place does not deserve 1 star. PLEASE, PLEASE, PLEASE DO NOT TAKE YOUR ANIMALS HERE!!! My tortoise was misdiagnosed. I informed the so-called reptile specialist that I saw my tort struggling to use his leg, which was attributed to changing seasons, and frothing at the mouth was put down to eating bitter foods. In retrospect this is beyond u... read more

cyan 

on Google

2 months ago

EDIT to Reply: Doctor says we refused him oreviously for investigation: Yes, that’s correct. Because, at that first visit the vet clearly told us they are going to give him something that can kill him with high risk. So, we (of course) naturally declined. In this visit, Lawton vet did NOT give any such verbal warning, only that we come back at 4-6pm, then shortly after phoning us of the death. Had the Vet here given us a verbal warning of the HIGH RISK; we would have, just like the first visit, denied it and proceeded with a... read more