LawnStarter Lawn Care Service

Margot R 

on BBB

5 years ago

My Daughter has had a very very bad experience with this company. They came out Thursday 1-9 the guy unloaded his lawnmower stood by his truck 10 mins on the security footage then loaded it back up and left sent a completion text and he did nothing. she contacted them and said that they would send someone Sunday 1-12 no one came, then I contacted them they said Monday no show however of course she received a completion text and no one came. Its all on her security system. So they took money out of the account with no service... read more

Robin S 

on BBB

5 years ago

They cut my screen and also left my gate open allowing my 15 YO dog to get out. I cancelled my account with them. I asked for a refund for today and they refused “unless” i rehired them. Managers not helpful. 

Rebecca R 

on BBB

5 years ago

Sent crew out to trim bushes, weed flower beds, lay down mulch and clear some other areas of brush. Left me with a front yard full of branches, back yard full of branches, cut my neighbors hedges instead of the ones he was clearly instructed to do and no mulch in my crappily done beds. They will do nothing. Said the crew deserves to be compensated for the work they did do. They are not at fault for the wrong hedges and what not bc the contractor quoted me too cheap of a price for the work he’s already done. Just run if you e... read more

Diana M 

on BBB

5 years ago

Horrible service. I will never recommend this company. They cut out grass but didn’t pick any of it up. They left so much dead grass it. When we called to come pick it up. They said it would be an extra charge. I’m not sure why they didn’t include the charge to pick up excess grass, in the first place. Then we agreed to pay an additional $15.00 to pick up the excess grass and they never showed. Horrible horrible service. 

Lore S 

on BBB

5 years ago

*****!!! *****!!!! *****!!!! DON'T USE THEM! DON'T GIVE THEM YOUR CREDIT CARD EITHER BEFORE EVEN SETTING UP TO HAVE THE COMPANY MOW YOUR LAWN OR WHATEVER YOU'RE GETTING DONE! They never came out to give me an estimate nor mow my lawn. I refused to give them my CC information 3 x's and then the 4th time I did. I told her do not charge on my account until I have met with one of the guys to talk about my yard. Load and behold, long story short. After repeatedly told them to cancel and remove my credit card and do not charge it ... read more

John C 

on BBB

5 years ago

As a provider, you’re unable to delete your account. I was unhappy with the business requests I was getting and when I tried to delete account, LawnStarter said it’s in the fine print of the contract that I can’t delete the account. I wouldn’t recommend giving this company any personal info as you give up the right to delete any of it. 

Brent M 

on BBB

5 years ago

We were told the first mow would be 19 dollars. They came out and charged us 60 stating the grass was taller than 6 inches, which it was not considering it's August, hasn't rained, and I just mowed 2 weeks prior. Not only did they lie about the height, they never stated that there would be an additional charge if they deemed the grass was "too tall". Give me a break. It's an obvious bait and switch. On top of that, they were supposed to come every two weeks, and showed up to mow AGAIN 6 days later charging us another 40 doll... read more

Cynthia S 

on BBB

5 years ago

******* * This company is unethical at best, criminal at worst. I used this crew for two months when a neighbor pointed out the irrigation line had been cut by the mower. My water bill was huge but I was a new resident and told to water the new sod four times a week. I filed a claim and long story short the crew said the pipe was damaged and they documented it with pictures before they started mowing. When I asked why they did not tell me, no reply and they could not produce the photos either. Horrible experience! 

Kristy T 

on BBB

5 years ago

I was quoted a price..once the crew arrived the crew advised me they woukd only cut my front yard..they said they're not getting paid enough to do my back. I then cancelled my service only to have my card charged twice for services I did not recieve. When I reached out to the company they offered 1/3 of my money back. I'm still disputing this to get all of my money. Lawn Starter is the worst and I'm glad I now have a lawn mower stay far far away from this company!!