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11503 Pacific Hwy SW, Lakewood, WA, 98499, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 8:00 a.m. to 6:00 p.m. | |
Tue | 8:00 a.m. to 6:00 p.m. | |
Wed | 8:00 a.m. to 6:00 p.m. | |
Thu | 8:00 a.m. to 6:00 p.m. | |
Fri | 8:00 a.m. to 6:00 p.m. | |
Sat | 9:00 a.m. to 6:00 p.m. | |
Sun | Closed |
I know individual experience vary but I had to leave some feedback. It seems like customer service is a dead industry everywhere you go these days, until: I called lakewood ford service for an appointment. They were booked out like thee weeks *rolls eyes, annoyed, so I made the appointment and waited. The day came and I went in literally dreading what was waiting for me. When I arrived there was no wait, I spoke with a service agent, she was courteous and took my information.… See more
Brought an f150 in for 100k mile maintenance/check up and oil change. They marked everything as good on the truck . Got it back and low brake fluid light came on and then the powertrain light... took it back in . Loose brake line and they claim they couldnt get the powertrain light to come back on. Refused to cal ford corp and discuss with them why the light would have come on after I asked repeatedly. Gave us a crappy loaner car with only a 1/4 tank of gas in it. When my boy… See more
Worst experience our family has ever had. I would strongly advise another car lot.
My first experience with Lakewood Ford service department and I won't go anywhere else from now on. Everything from the communication, customer service, and how quickly they executed the work i had requested was exceptional. Five stars from me.
I’m always going to be a FORD guy, unfortunately I am very disappointed. I dropped off my car for service Friday and then went to work, didn’t hear from them the whole day, no updates. So I called no answer, I got dropped off later the day at Ford to pick up my car and service was closed, no updates, no information about my car. So I Uber home for $82, I called Saturday. They’re telling me there’s only 1 advisor at the shop and he’s unable to release the vehicle because it’s … See more
*****Buyer Beware*****I purchased an SUV from Lakewood Ford, paid a little over $16000 cash with a $3,000 gold package all inclusive warranty. It was marketed as total protection coverage and would give me total piece of mind. Less than 2 months later and less than 1,000 miles driven and the car started overheating. The total protection extended protection refused to pay for the Fan control motor and I was quoted $1166.00 for the repairs by Daniel at the service center in … See more
I normally don't post reviews on Facebook, but I can't stand dishonest car repair places.Brought my car here to fix the ebrake. They didn't fix it, broke my calipers and brake pads and then denied they did it. Just got back from Midas, they fixed it and my ebrake. Go there instead.
They showed me how to reprogram my car after oil change and explained why my car does things.
We drove our vehicle home to Vancouver Washington. Drove fine. Put the Camper on it and trailer and now we have different story. The truck would turn off when going up a hill. Very unsafe when towing a 26 foot trailer and camper around a curve and you have to recycle the key to get it to restart. We found the entire fuel system to be rusted out. We spoke with our sales person many times about this. The GM JV would not take our calls. He would tell the sales person that they … See more
Lakewood Ford Parts has a 3.9 star rating with 276 reviews.
Lakewood Ford Parts is closed now. It will open at 8:00 a.m.
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