LA Fitness

Brenda M 

on BBB

4 years ago

Froze my membership and was told in writing (via email) that I would not be charged for the month of June once the club opened. Was charged anyways for the pro-rated rate and the freeze rate. Have sent multiple emails to customer service with no response, have tried calling and been left on hold for hours. Horrendous service. 

Margaret E 

on BBB

4 years ago

Very disappointed in their customer service. I canceled my membership in January 2020 after several very frustrating mishaps within their mobile application and incompetence at their front desk to be able to fix it. This was perfectly fine with me as like many, I thought I would use the membership more than I actually did. What really infuriates me however was the fact that when they reopened in June 2020, after being closed due to quarantine, they charged my account for my monthly membership that I had canceled at the begin... read more

Ophelia G 

on BBB

4 years ago

Well I have always enjoyed my experience going to the gym and the child care at my regular location. That’s not where the issue lies. The issues is that I am moving out of state, to an area that doesn’t have an LA Fitness. I have tried contacting the company NUMEROUS times via phone and email. I have sent nearly 6 follow up emails to get my membership canceled. I have been on hold for an hour wait to talk to customer service. Nothing. Nothing is happening. This is ridiculous!! They are refusing to cancel my membership, this ... read more

LYNN K 

on BBB

4 years ago

This place should be shut down. I have been using the gym for over a year with an additional personal training membership. For the past 10 months, I have been having difficulty getting personal training appointments - the trainer had been booked at the times that I am available (off work). After the COVID crisis began, the gym continued to charge me for personal training even when the gym was closed. After reopening, the opening hours are later than I am able to go due to being at work. I finally decided to cancel my persona... read more

Diane C 

on BBB

4 years ago

TO: BBB I believe it is only fair that LA Fitness give its customers the courtesy with the option to return to LA Fitness once we feel (comfortable enough) to return after COVID. Just because they feel they prepared, maybe we do not feel they have. it should not be the sole choice by this fitness club to start charging us when we are not ready to return. They should allow us to make that choice, and I feel like I was ripped off. .... This is totally unfair and unjust. And I will be seeking the reimbursement for the month of ... read more

CARLOS A. 

on BBB

4 years ago

LA Fitness business practices are completely deceptive! at least at this location in Boca Raton. When you sign up for membership they are quick to go over the terms but then once you get charged for a different amount and annual fee they prefer to let you cancel your membership than retaining you as a customer, and your money its gone. And this is not even about the amount, the amount is irrelevant in my case, it's the way they have it set up so you can't make a dispute on your bank account because it has to be resolved thro... read more

Roz A 

on BBB

4 years ago

I went to cancel my gym membership in February. The worker said he would and never filed it. I noticed it wasn’t canceled in April so I called the facility and they said the only thing they could do at the moment was freeze it because I couldn’t come in during the pandemic. Now it is July and they are still charging me (keep in mind I have not stepped foot into this gym in almost 5 months) and still being charged. I go in and speak to the same person who said he’d cancel my membership, all he did was give me corporates numbe... read more

Sean S 

on BBB

4 years ago

Atrocious customer service. I needed to cancel membership due to lack of safety during this covid period. I explained to them that I understand they are doing what they can for cleaning but it is the other members that will not abide by rules. Since I am older and my wife is immuno-comprimised I explained that we could not risk it. Mary - the ops manager - kept interrupting me and telling me over and over about the pause allowed for membership. I explained to her multiple times that three months was not sufficient and that I... read more

Jennifer s 

on BBB

4 years ago

Sitting on hold for well over an hour (and counting) just to talk to a CSA. I have seen many other posts about this, some sitting for 2.5 hours or more. This is beyond absurd.