LA Fitness

Janey M 

on BBB

4 years ago

LA Fitness - Henrietta, NY. We have a silver sneakers membership, but signed up for a 1 year membership that included a trainer. At that time we were reassured they do not auto renew memberships. Prior to expiration we again confirmed with the manager that we did not have to complete a form to terminate at the end of the contract since they do not auto renew. Guess what - our account was hit for the monthly fee anyway! Now we are in a waiting queue for resolution. Very disappointing since the trainer and facility were great. 

Rodney T 

on BBB

4 years ago

This company in horrible. Do not sign up for personal training!!! They give you 30 days to use all sessions left or you must pay again for each month. There is no consideration for someone that had changes in their life. I was a member for more than 3 years. Now they want to keep $800 of charges and said too bad for me. 

SYLVIA M 

on BBB

4 years ago

My husband and I have been members for well over 10 years. We've become unhappy with our local facility and decided to cancel in March 2020. LA Fitness started deducting the $35.00 monthly fee from our account again recently PLUS and addition $22.50 for I don't know what. Attempts to contact have been unsuccessful. When I call Corporate Head Quarters in Irvine, CA, I get a recording and then it hangs up. There's no opportunity to speak to someone OR leave a message. It's unfortunate that MANY businesses are floundering, incl... read more

Cheryl B 

on BBB

4 years ago

I called corporate, first on Aug. 10, and spoke with Juan, a supervisor, about refunding the balance of my trainer membership. I was assured that, in lieu of the current situation, my credit card would be refunded the pro-rated balance - he also checked and confirmed my records of what was left on my contract and said I would be credited within 5-7 business days. When that didn't happen, I called again on Aug. 24th, as he had given me a direct number, and I was given the same assurance that he was processing it on that day, ... read more

Salih H 

on BBB

4 years ago

Am a member of the LA Fitness located in Jacksonville, Florida (University Blvd W, Jacksonville, FL). Have been a member for 3 years now, when i signed up they were easily able to add my credit card information and get me signed up and to work out the same day. But when it was time to cancel they are making me jump through 10 different hoops in order to get it cancelled. They want me to print out a cancellation form and "MAIL" it via paper mail to a address they provide. We are in year 2020, this is a big scam machine, that ... read more

Ashley C 

on BBB

4 years ago

SCAM SCAM SCAM!! I have a letter confirming the cancellation of my membership and they will not stop billing my account! They charged me annual fees on a 6 month contract then when I questioned how you could charge an annual fee if we do not have an annual contract I was told that I was actually i was not in a contract that LA Fitness doesn't offer contracts?? But if I cancel my policy prior to the 6 month deadline I have to pay a cancellation fee?? No one knows what is going on. everyone has a different story. I have reques... read more

Natalia H 

on BBB

4 years ago

I think it’s ridiculous that a gym can close at 8pm during weekdays then have the audacity to close at 5pm on weekends considering cancelling my membership and moving gyms that have actual flexible hours and advising friends and family to do the same 

Marie-laura j 

on BBB

4 years ago

I will advised everyone to join our voices and to do a class actions against LA fitness. I was robbed 514 $ during covid and i use my membership for 2 weeks before it closed. They are thief. I received a email stating that they are sorry for charging during covid they will give me back those months when they are opened. As soon as they opened they never respected their engament. I called multiple time and everytime they say that the manager will call me back Andrea and never did. Until they canceled my membership after charg... read more

Garrett B. 

on BBB

4 years ago

I lost my membership after getting laid off due to COVID-19 related downturns. My membership was through my employer. I was not notified that the gym reopened due to my membership being terminated, but I did see two charges for $240 each for personal trainings that I would be unable (and unwilling due to the pandemic) to attend. I called the local LAF, they said they emailed me about the gym opening and they would need a manager to figure this out. The manager was in a meeting, so I would get a call back in an hour or so. No... read more