LA Fitness

Sadie F 

on BBB

4 years ago

I wish I could leave less than one star. I have reached out to them several times. They have longer wait times then the unemployment office. I have explained I do not have the money for the membership. I had my credit card Locked. I tried to go into the Sanford location to simply down grade my membership. I am so tired of doing the run around. Everyone puts off the issues. 

Eric A 

on BBB

4 years ago

The gym is fantastic and this review is only regarding the management and sales. When we originally signed up for our membership my wife was about 60 days away from a major surgery. Knowing this, we wanted to get her into a gym routine that allowed her to ease back into the regimen when she recovered. We signed up for a monthly basis but added on 4 personal trainer sessions for her which she agreed to take before surgery. We were charged the expected amount but then began receiving regular charges for personal trainer servic... read more

Michelle D 

on BBB

4 years ago

Upon reopening this companies procedures are egregious and put together with no senes. I had the police threatened to be called on me for the employee not checking my temperature. I was harassed for the staffs poor work. Disgusting verbally abusive language was used towards me. Companies should be subject to notifying their clients about how and if this information is being used or sold. Temperature checks are highly illegal without notice that private health information is not being saved, used or, sold. There is a serious ... read more

Linda O 

on BBB

4 years ago

Personal Training: I was told that I could accumulate person training sessions and use them perpetually. At no time was I told that I had to use them otherwise if they rolled over month to month I would still have to remain on a training contract for Atleast one training session per month to continue keeping the rolled over sessions. I had over 15-20 sessions in the bank. Yea sure it’s listed in the contract that they don’t let you read and they verbally oversell the idea of personal training session rollover to use anytime ... read more

Steve R 

on BBB

4 years ago

Inflexible with an unprecedented global pandemic. It's unforgivable that they refuse to return my annual fee after canceling and everyone just tells me to contact the operations manager and then corporate, rinse, repeat. There is no accountability and the structure of this company is a horrible inflexible mess. I have pre-existing conditions and unemployed because of this pandemic and they refuse to refund my annual fee that was charged a week ago. I COULD NOT recommend or return to this company unless they completely overha... read more

mary h 

on BBB

4 years ago

During such a trying time, I found no comfort in their customer service and no understanding from them what so ever. I joined their gym in Feb right before COVID hit and they shut down, and havent been back since due to covid. I have been charged $545 to use their facility 2 times since joining. Never sign up for this gym, not even remotely worth it. Good ol corporate company doing business as usual. Waited on hold for an hr and 40 minutes to get a person, which means im not the only person calling in to complain or had issu... read more

sal H 

on BBB

4 years ago

Scammers!!!! When I joined the gym, I also hired a personal trainer for 6 months. Due to my gym closure, I couldn't finish my 6 months training. I was already charged for all my 6 months training however still almost 2 months of my training is left, which worth's about $500. Which due to Covid and Gym closure I couldn't continue. Since I hired the personal trainer for 6 months. I was not expecting for La fitness to continue charging my account. On June 24,2020 my account was charged again for the amount of $294 without my au... read more

James P 

on BBB

4 years ago

What can I say, I tried all month to get my money refunded to my account for membership dues taken out. Wendy and Skylar have been little to no help at the LA Fitness here in Melbourne Fl at Lake Washington and Wickham. I told Skylar in the middle of May that my wife and I would not be coming to the gym in June, she said that she would place a courtesy hold at no charge. I'm out over $64.00 plus last months dues I paid in advance. I canceled our membership two weeks ago, still no refund or response. This is not great custome... read more

Daniel G 

on BBB

4 years ago

After I cancelled in person and confirmed with the front desk person that I would not be charged, I was charged for months until I found LA fitness charge on my bank statement. Honestly, screw this business, I hope corona wipes them out.