Kunes Ford of Sterling

Thomas L 

on BBB

2 years ago

Sales Manager ***** is a fraud. Tells you deal is approved for financing and a done deal. including payment, interest rate and terms. Get all the way to the dealership to find out he is a liar! General Manager is even more dismissive then the Sales Manager. Worst car experience ever! 

L. P 

on BBB

2 years ago

Kunes in ******* is the most scrupulous car dealership I have ever encountered. I took my son to look at a vehicle that he liked, drove over 90 miles to look at it. Needless to say, I had pointed out several safety issues with the car such as bald tires, front end lip of car hanging down, dirty inside the vehicle and under the hood. They claim to have a 150 point inspection, but refused to replace or fix the safety issues or" cosmetic issues". Unfortunately my son took the car and less that 8 hours later, we had to return it... read more

Mi R 

on BBB

2 years ago

Very unethical marketing tactics- full lies when they quote you prices for trade in, get you to the store, then give completely different number than quoted over the phone. When asked about the straight up lies, the business manager said “they’re just marketing techniques.” 

Rickie R 

on BBB

2 years ago

I was promised on 4 different occasions and each time I was lied to and brought into the store under false pretenses and I am going to file a class action lawsuit if anyone would like to join me please contact me at *************** com this place of business needs to be held accountable for there actions and they need to be held to the promises that they make 

Geraud Z 

on BBB

2 years ago

I applied for a loan through my bank and was approved to get a vehicle, I went to look at a vehicle,I was told that the vehicle I want was at a different location and they will call me when they get it in, good bye, they also asked if I have a trade in or vehicle that I bought from them in the past based on my file, i said NO, that s all. I went home, never signed any paper or gave authorization for anything,got a notification that kunes country run my credit. I never authorized or signed any paperwork, why would they run pe... read more

Amber G 

on BBB

2 years ago

Bought a car in October from them. 20 grand for a grand jeep Cherokee used. I was only able to drive it for 3 months. Its needed a tune up, new breaks, new thermostat, new radiator and all new head gaskets. They sell bad cars. They do not inspect vehicles like they say they do. And the service department is way over priced and scammers. Do not trust them! Very difficult place to work with when issues. 

Jodi M 

on BBB

2 years ago

They argue with customers. They don't inspect the cars before selling them to you and if you bring up SAFTY concerns they will bully you with "it's within legal limits" and shrug you off even if you prove to them the issue they will shrug you off. They will argue with you even when you're right. And their customer service skills are absolutely lack luster. I'm highly considering taking actions against kunes for me and my boyfriend's inconveniences and being argued with on safety. We have both been experiencing safety issues ... read more

rick r 

on BBB

2 years ago

horrible dealership bought a truck from them and paid to have a certain lift put on it. Took them over 2 months of them lying to me and having to reach out to them all the time to finally get the lift installed. They put a cheap lift on it that i would have never allowed tried to get a hold of the sales manager i was working with never heard anything from him or anyone from the dealership until i wrote something negative about them. The only person to reach out was the service manager he said he understood my frustrations an... read more

Jacob M 

on BBB

2 years ago

I could only give them a 1 star is the only reason they got one at all. 5 months after buying a vehicle they are still withholding title after doing every little thing they asked regarding the issue. They have completely cut contact with me, will not return any form of communication