Kunes Ford of Sterling

Savannah B 

on BBB

a year ago

Absolute frauds. Deposited a voided check from me. Which I voided after they said they don't accept checks, but they still took it for "disposal". After a week of getting on them they paid me back and I wanted to cancel a warranty through them. Now it's another uphill battle. Save yourself the trouble. They are scammers and frauds. 

Travas T 

on BBB

a year ago

I bought a Jeep with a lifetime power train. They replaced my thermostat and now the motor blew. Won’t stand behind their work or their warranty. New motor is 13,000 dollars but will only pay out 5,000 because that’s all their warranty covers. 

Mary Ann N 

on BBB

a year ago

Recently being discharged from bankruptcy, i was contacted by no less than three Kunes *** ****"customer service reps" to tell me I was APPROVED for financing. I told each one of them how much I could put down. None would tell me exactly how much I was approved for, so I drove in during a day of pouring rain to meet with Sal - an appt that one of these reps had made for me. Sal was conveniently not even at work that day and I met with Ian and Jose....actual flesh and blood sales people. They proceeded to explain that I would... read more

Jennifer J 

on BBB

a year ago

The dealership experience I had was unsatisfactory. The vehicle began to have issues on the same day of my car purchase. I was met with unprofessional conduct upon communicating the problem to the dealership. Although one issue was addressed, another emerged soon after, and I had to return the car twice without any resolution. The dealership sold me a car with active recalls, but they have no estimated arrival time for the parts. While they claimed to have ordered the parts, the car was returned to me with the same malfuncti... read more

Sherilyn C 

on BBB

a year ago

I utilized the RV storage in Suamico, WI. charged $85 07/25/23, 08/19/23 and 08/25/23, three months of storage. We removed our camper 09/09/23 for good. There happened to be 2 accounts created so I was charged for three months of rent when I only utilized two. I have been trying since 08/29/23 to get my $85 back which I am owed. On 08/29/23 I talked with Shannon a couple times that week, found out she no longer worked there. Was told the Manager would call me several times, he never did. Talked to the new person Duncan 09/06... read more

Chris N 

on BBB

a year ago

Was just in the Woodstock location, the alternator went out on my vehicle at 5 am so hitched a ride and had it towed here. They called saying it would be $950.07 to change the alternator in a voicemail, disgusting. I asked how much an alternator was, the lady told me 505$ for an OEM one. So $400 for labor, and what should be a 30 minute job. So I go with it. Vehicle was finished the following day, I went to pick it up and was handed a bill for $978.47. So every total I was told up to this was a lie, and on the bill says an a... read more

Shawn L 

on BBB

a year ago

The new Manager Tim in ***** ***is turning this place around, in the past I would have gave zero stars but my last experience with Tim was great took care of the problems and went further than he needed to go. I thank Tim and his turning this place around I will no doubt continue to bring my business here. 

Susan G 

on BBB

a year ago

Went to Kunes Buick GMC in *********, ********* for an oil change and diagnostics for a balking problem. Was told I needed to replace the timing chain. I was given a quote of $2500 plus to get that done. When I came to pick up my car the next day I was told if I paid by credit card that there would be a 3 percent surcharge for "handling". If I had been told this the day before I would have brought a checkbook to save myself $79.00. I complained and they refused to budge. Asked for the manager and was given a card. Guess that... read more

Matt G 

on BBB

a year ago

Terrible experience bought a truck 10 months ago with brand new tires. Within 10 months 3008 dollars for excessive tread needing all tires. When I went in for repairs they called me and said the total was 2425 out the door and we can set you up on dignify. When I got approved for the the total they called and entered it so I was all payed. When I came in they told me it was now 3008 dollars because I forgot to add the tires. I did dignify because I could not afford it yet they made me pay it before I could leave. This is ter... read more