Kroger Floral

William F 

on BBB

3 years ago

I waited at the customer care center for an employee to assist with a money order. No one was at the desk so another employee called over the intercom for assistance. No one showed up to the customer care desk , so again another employee called over the intercom for assistance, again no one showed up. I called the store from inside and asked for a manager to send someone over to the customer care desk, i was told no one was in line and that i must be at the wrong store. Two more employees called for assistance again making i... read more

John W 

on BBB

3 years ago

I have been a customer at ********************** for most of my 75 years. They used to be an excellent store. They have absolutely taken a nose dive. Shelves not stocked, out of cuts of meats, bakery out of stock for popular items, manditory id for liquor (by an employee that could be my granddaughter, did I mention I am 75). They almost force self checkout. I intend on shopping elsewhere. If you own stock in this company you need to sell or attend stockholders meeting and insist on a review of corporate management. 

John W 

on BBB

3 years ago

I have been a customer at ********************** for most of my 75 years. They used to be an excellent store. They have absolutely taken a nose dive. Shelves not stocked, out of cuts of meats, bakery out of stock for popular items, manditory id for liquor (by an employee that could be my granddaughter, did I mention I am 75). They almost force self checkout. I intend on shopping elsewhere. If you own stock in this company you need to sell or attend stockholders meeting and insist on a review of corporate management. 

Kim P 

on BBB

3 years ago

Ive been placing online orders here and havent had an issue until this past week.I was charged almost double the advertised amount for an item. I tried contacting the store via telephone multiple times, however, after ringing for 20+ minutes each time, nobody would answer the phone.I contacted customer service via email, who was absolutely no help. When calling the corporate customer service number, I was greeted with a message saying all representatives are busy and a quick disconnect.When I called the store again and press... read more

Kim P 

on BBB

3 years ago

Ive been placing online orders here and havent had an issue until this past week.I was charged almost double the advertised amount for an item. I tried contacting the store via telephone multiple times, however, after ringing for 20+ minutes each time, nobody would answer the phone.I contacted customer service via email, who was absolutely no help. When calling the corporate customer service number, I was greeted with a message saying all representatives are busy and a quick disconnect.When I called the store again and press... read more

Michael K 

on BBB

3 years ago

Do not order ahead at the bakery, at least at this location! Third birthday in a row they I placed an order online for a cake and they didn't make the cakes (shame on me for giving them a 2nd and 3rd chance). First 2 times they "never received" the order through their system even though I had the confirmation emails. Today they called a few hours before I was scheduled to pick up my cake and said they were out of the kit I ordered. I spoke with someone and she was going to make up something else, which I was disappointed wit... read more

Michael K 

on BBB

3 years ago

Do not order ahead at the bakery, at least at this location! Third birthday in a row they I placed an order online for a cake and they didn't make the cakes (shame on me for giving them a 2nd and 3rd chance). First 2 times they "never received" the order through their system even though I had the confirmation emails. Today they called a few hours before I was scheduled to pick up my cake and said they were out of the kit I ordered. I spoke with someone and she was going to make up something else, which I was disappointed wit... read more

Valerie A. 

on BBB

3 years ago

Horrible experience! They gave me the wrong order and I was told it would take 10 days for my refund. After 11 days I called and they first tried to say it had only been a week. Until I informed them I had screen shots with dates and times of all communication on my phone. Then suddenly they agreed it was 11 days ago. So allegedly I will, after waiting ANOTHER 10 DAYS, get my refund. Ridiculous! Kroger will never see another ***** from me. Not because of the $93 I was charged for a bag of fruit and a box of cat food, but bec... read more

Valerie A. 

on BBB

3 years ago

Horrible experience! They gave me the wrong order and I was told it would take 10 days for my refund. After 11 days I called and they first tried to say it had only been a week. Until I informed them I had screen shots with dates and times of all communication on my phone. Then suddenly they agreed it was 11 days ago. So allegedly I will, after waiting ANOTHER 10 DAYS, get my refund. Ridiculous! Kroger will never see another ***** from me. Not because of the $93 I was charged for a bag of fruit and a box of cat food, but bec... read more