Kroger Floral

Misti M 

on BBB

a year ago

The digital coupons only work half the time. The app only works half the time. They never have enough checkouts so you use the self check out and its a pain in the **** because you have to leave all your stuff there on the counter even if its for complete your check out, I give them one star or less if there are other grocery stores I go to them. 

William H 

on BBB

a year ago

I try to buy my groceries but when I do the whole store starts harassing me. The employees dont say anything and join in on stalking and harassment. 

Shawnmarie B 

on BBB

a year ago

I had a very negative experience today at self-check out. When the issue I was having escalated, the employee called a "manager" to the front. This man had on jeans, a tshirt and baseball cap and no name badge. He was also in need of a shave. He said to me, "Well, if she called me up here, that probably means its time for you to leave!" He looked like he pushed the carts in. I'm not sure who he wasm. The female employee physically approached me to take the grocery bag away and said "You didn't pay for that" She came across a... read more

Sandra A 

on BBB

a year ago

We are a daycare center and we had an issue with the delivery system one day where the delivery driver started yelling and throwing our groceries after they canceled items from our order because they didn't want to bring a big order (well, don't take it if you can't do it) and we called in to put a complaint. Ever since then, they did something to our account and we have not been able to order from them and when we call they just say it's an issue with cache and cookies. We know it's the account they did something because we... read more

Carol S 

on BBB

a year ago

We purchased a set of zero gravity chairs which were poorly packaged and arrived broken. It took about a month to get a refund and they lied to us multiple times. They also didn't want to refund our sales tax even though we sent the item back. Here are the details:Upon receiving the broken item, we took the set to our local Fred Meyer store. 3 staff members were doing nothing but standing at the returns desk. They immediately said they couldn't help us as the stores are separate from their website. I then filed a request onl... read more

Dan D 

on BBB

a year ago

When you complete an online order the website states The driver will contact when they arrive. BUT they don't!! When you talk to a customer service representative they tell you that the driver doesn't have the capability to contact the customer. Then why have a false statement on the website?They also told me that the driver doesn't have to actually hand the bags to the customer. They can leave the bags on the filthy ground. Even if you don't check the box to leave the groceries at the door the driver can do that. Kroger has... read more

Lonnie M 

on BBB

a year ago

I tried 2 times to use Kroger Booster and was accepted. The company keep sharing this with me on how I can use the membership. Now I am 70 years of age and really do not understand what the company share with me by email. So I filed to withdraw of Booster membership. They agreed to cancel my membership and refuse to sent me the $59 application fee. This person said I have to keep with Booster until June 9, 2024. I sent payment on June 9, 2023. All I want is the refund of $59. I just do not understand what all of this is and ... read more

Ashley K 

on BBB

a year ago

Over the weekend, I made a purchase through the app in the amount of 66.04 on 6/24/23. Then on 6/26/23, I received an email that my delivery order purchase total had been increased to 132.08. when I opted to use the live chat for help, it kept looping to select the order and select the issue. However, it wouldn’t progress forward. I waited 20 minutes to speak to a live person. From there, I was put on hold for another 20 minutes as the agent sought to find a resolution. She came back on the line stating I would have to dispu... read more

stacy c. 

on BBB

a year ago

10th and ********** kroger pharmacy ***** the drive thru is NeVEr open. ive complained to the pharmacy kroger corp to no avail. its disability discrimination when they say just have a able bodied person pick it up for you to assume everyone has someone is unreal. the people working are incredibly rude. ive been on hold for over a hour today to just get them to answer the phone. i eventually get routed to the store and another rude person. to be sent back to the pharmacy to never have the phone picked up and then be disconnec... read more