Kroger Floral

Sierra R 

on BBB

a year ago

The new pharmacy manger Kaitlyn uses her position to abuse her power. One of her pharmacy tech got made a nasty comment to me and I responded. Instead of her telling that employee that you had no right to say that to the customer, she instead refuse to provide me with my mother’s medication. She did not care that she was affecting a woman with congestive heart failure. She told me you can either send her to pick it up or send someone else. I did not say anything to her to give her right to hold her prescriptions which by the... read more

Jon T 

on BBB

a year ago

Their customer service line (including the on line chat) is absolutely horrible! They actually have this statement on their web site ....(If you'd like to speak with us directly, or if this is an urgent matter, please call us at **************.) I had an issue from September 6 that had never been followed up, and when I finally called back they said it would take another three weeks to call me back about! I spoke to some manager named Simon who simply told me that they're a big company and there's nothing anyone can do. Well... read more

Nelson R 

on BBB

a year ago

I need someone to help me resolve my gift card issue with ******. A month ago, I purchased a brand new gift ****** gift card in the amount of $125, from a local Smith's grocery store. It didn't appear to have been tampered with. I got home, opened it, pulled the sticker off the back, and half of the numbers were missing. An unreadable claim code. Attached is the pic. After weeks of fighting with ****** and Kroger, and filing a BBB report, ****** said they wouldnt help me. They claiming the card was redeemed on another accoun... read more

Megan D 

on BBB

a year ago

I did not order groceries. I ordered 5 bottles of distilled water and was charged$264. I notified customer service and was told I had to wait since its third part delivery7-10 business days. Kroger allowed a third party to charge me $245 extra than authorized and then made me solve the issue. There was zero urgency or reassurance. Do not use their delivery service 

Amanda G 

on BBB

a year ago

I had to pay $125 of my money twords a over $500 order due to the app not accepting my **********benefits payment along with my ****bank card payment. I am a loyal customer and have been using this app for months and I should be able to use a benefits ********** to deduct some of the cost of my order. It is ********that my disabled ***should have to painfully travel into one of your stores to be able to use this benefit when it's conveniently placed on a ********** for use and both cards are registered on my account prior to... read more

Tyson R 

on BBB

a year ago

Wow. What a rude guy that I had to deal with. I'm disabled and walk with a cane. I had a store ad in my other hand and I put it on top of some shipping boxes for a few seconds while I looked at the hot dog ingredients. It is hard to hold them and an ad when you also have a cane. The guy putting stuff away got mad at me for putting the as there. He was like.. really? Your going to put that there? And so forth . He didn't apologize when I told them he was being rude either. I told the manager and he said.. "are you sure it was... read more

Gail L 

on BBB

a year ago

I placed an order for pick up as I have Cancer and my children shared Covid with me. I forgot 50 dollars worth of merchandise so I placed a second order. They had the time availability however, because I had already put one order in I would need to come inside to get things I needed. So I will NEVER use the pick up feature and will adjust my shopping away from **** *****, ***which is all I shop to stores that appreciate my business. Who encourages spreading Covid I guess Kroger! 

Jim R 

on BBB

a year ago

Kroger sold me a $250 **** *****gift card. However, the PIN was unreadable, and **** *****could not utilize the card. I called Kroger 4 different times and was basically told they could not do anything until they heard from **** *****. They did not seem to want to take responsibility for the fact that they sold me faulty merchandise. They finally told me that **** ***** had said the card had been totally used (no balance). However, when I called **** *****, they said they were unable to provide a balance unless I had the pin... read more

Mary C 

on BBB

a year ago

I’ve had a recurring problem with the Englewood ,Oh store. On my pick up order the deli items constantly are dropped off my orders as “ out of stock “. I’ve actually called that deli and the items WERE available. So is it a common practice to have employees lie to customers ? Or is it simply a matter of “ they just don’t want to be bothered “? The “ newest “ service on the online app is to let you know when an item you’ve placed in your cart has “ low stock “ , so you can select a substitute item. Neither of the items I orde... read more