Kroger Floral

Melissa S 

on BBB

a year ago

Kroger regularly has coupons on their app that do not work at the register. Krogers does not have registers that are operated by cashiers causing any and all transactions to be done at self-check out, meaning that the customer is now in charge of scanning, bagging and ensuring that all of the items are charged at the correct price. When I complained to the store directly I was told that the store "coupons" regularly do not show up at the register and it is up to the customer to ensure that they are being charged correctly or... read more

Trudye N 

on BBB

a year ago

I had to have a prescription filled. I was unaware the prescription was accidently sent to Kroger in Edgewood Ga. However, I do all my shopping at Kroger in Glenwood Ga. The Pharmacy staff at Kroger Glenwood was so nice and accommodating. The pharmacy cashier (Kahlia) downloaded my records so she could tell exactly where the prescription had been sent. All the while consulting with the Pharmacist (Keith). Keith went above and beyond, He walked me to the shelf where I could acquire an OTC version of my prescription. This was ... read more

Bridget L. 

on BBB

a year ago

The sign at the gas station said $3.29 a gallon. My pump charged me $3.59 a gallon. When I asked I was told they get a call from corporate two times a day to change gas prices and they dont have to change the sign to reflect the price change. That is not right they should not be able to change prices when you stop and go by the sign on the building. There were about six other people with the same problem that had just pulled up. We would have gone to another station. 

Susan H. 

on BBB

a year ago

One of the worst branches to go to. Had my vehicle stolen from there parking lot on September 8th 2023. The homeless population there is unreal and they are oblivious to the problem, they wander the stores looking for things to steal especially at the self check out stands. The cameras inside the store have very poor resolution,there are know cameras in the parking lots of which you would think with a big corporation like that could afford cameras in there parking lot and deffinately better ones in the store given the theft ... read more

Howard B 

on BBB

a year ago

They now require a Kroger App and card. Kroger must want young shoppers and not the older ones. I will never enter another Krogers store. 

Travis T 

on BBB

a year ago

My family placed a Kroger Pickup Order for 9/1/23 at 3pm from the store at 2115 E Dorothy Ln, Kettering, OH 45420 totaling $257.98 which we paid using our debit card. When I tried to pick-up the order I was told that it had been cancelled by the store with no reason given, but we had been charged. The cost showed as a pending charge and I was told by Kroger and my bank that the charge would drop off within 3 to 5 business days. So now I have no groceries and my family's grocery budget is tied up as a pending charge until the... read more

Reagan R 

on BBB

a year ago

On 9/1/23 I attempted to use the online grocery shopping service with curbside pickup. I spent almost an hour shopping for my groceries before finally going to check out as I have done numerous times before. When I went to put my credit card in to pay for my groceries the website refused to take my payment form. I tried with a second card and that one was refused as well. I contacted customer service and was met with a lady telling me I had to save my credit card information in order to pay for my groceries. I am uncomfortab... read more

Rosalie I 

on BBB

a year ago

Twice in the month of August Kroger in Maryville Tenn at Foofhills malls have overcharged me. In my grocery delivery. One time I got the wrong groceries and they told me keto thrm and still charged me the amount of the other groceries. First time today I spent hours trying to get through to. Customer service. When I did we finally resolved it and they fixed it and refunded monies and gave me a $25 credit for next time I bought groceries. August 24 groceries were purchased again and on my bill it showed my credit and coupons ... read more

Adriana V 

on BBB

a year ago

Sold me an undercooked rotisserie chicken and after telling them that I had consumed some they told me there arent any forms or anything they could do. So now I just have to hope I dont get sick.