Kroger Floral

Jamie B 

on BBB

a year ago

I had gone and had about 400$ worth of groceries the store had one line open with a cashier that was extremely long. Everyone else including me and my 409$ worth of groceries had to use self checkout. Which wasn't an easy process considering after every 5 items it says help is on the way for no reason and then it takes 10 minutes to find someone to come help. It's ridiculous hire more cashier's.i won't be coming back I'll keep going to **** ****and ******where they have actual people working there 

Loanna K 

on BBB

a year ago

Be careful and look @ your receipt after you paid. Many times, idk if they did it on purpose or what but they charged double for only 1 item you buy. And another thing is about the coupon that you use, make sure they scan it throughly. 

Elaine R 

on BBB

a year ago

I signed up for the boost membership and started having problems and when i called customer service a day after they told me that they have some computer problems with the sales. I asked to to cancel my account and they told me that i would get a refunded 5 to 10 business days but after the 10 business days passed they keep telling me another 3 to 10 business days again. Thank God for Heb supermarket because Kroger is a terrible place. 

Andrew P 

on BBB

a year ago

We bought Kroger Brand Honey Crunchy Peanut Spread at King Soopers - ********- ******* CO. While my wife was eating out of a brand new jar she bit down on a hard object. She removed it from her mouth and thought it was a stick or a stem. She felt her tooth and had a chipped filling. We went immediately to the dentist. She also had a cracked tooth. Upon detailed pictures of the object it was determined to be an ANIMAL BONE! We contacted Kroger to report the issue more concerned about the product being contaminated than lookin... read more

Deborah B 

on BBB

a year ago

I had order chicken from Kroger for a Birthday party. I always have order chicken there and it was always good. Well I was not told they had changed the breading on the chicken and is was really bad. The breading was falling off the chicken as it did not stay and also the chicken was dry and bad tasting I was told I could not get my money back as the chicken was a flop for my party and I had to throw it away. I spent over 70 dollars for crappy food. I should have been told when I ordered the chicken there was a change with t... read more

Brett P 

on BBB

a year ago

For 52 days, I have struggled to get a refund from Kroger. I have documentation via emails and live chats from multiple representatives saying they have issued a refund back to my card but I would have to wait 30 business days for it to be processed back in the account. This so-called refund policy isn't listed anywhere in the store or on their Web sites. As far advanced as we are, why would it take 30 business days to refund a purchase? To make things worse, the purchase was from an EBT card so I couldn't simply call up my ... read more

Kris K 

on BBB

a year ago

I have been a Kroger shopper for over 30 years, but Im disappointed in the fact that now to get you discount rewards you not only need your Kroger shoppers card but their app on your phone. I find this very discriminatory. I dont like a lot of junk apps on my phone and for people who dont have smart phones locks us out of the deals. Dont force me to get an app on my phone if I dont want it, but dont penalize me on sale deals because I dont have the Kroger coupon app. Poor business practice. 

Larry R 

on BBB

a year ago

Was charged for substituting unavailable items to my bank account instead of my ebt and I wasnt told . Overdraft my bank account and was charged for that also . I reached out MULTIPLE times to accounting **** and customer solutions . Was given the run around and all sorts of codes and claim numbers just to get my money back in which they told me they could only refund me on my ebt for the amount . VERY unsatisfied with the whole situation and services . Will be my last time using this company . 

LOUISE J 

on BBB

a year ago

This franchise location is not representative of every Kroger in the country. This is symtematic of a long running and systemic problem. If a customer has a loyalty card or happens to frequent it they allow their employees to stalk and steal points from them. I got rid of their card in 2016 shorrly after a crook stole it and they allowed that crook to continue to drain my points. If you give them live or online feedback their local management especially blacks part of a family network of crooks or hooked up with some made up... read more