Kroger Floral

Sonja H 

on BBB

a year ago

Visited this location after work for a sale item that was not in stock. Went to customer service desk to request price match with similar item (as this had been done in the past at this location). Request denied. Reached out to customer service via email to address dissatisfaction with service (including not being offered some type of incentive). Informed via email that store policy did not allow the purchasing of similar items at sale price. This inconsistent policy resulted in a waste of gas and time. I felt as though my c... read more

Amanda V 

on BBB

a year ago

Bought baby food at Smith's on goff made my son sick called customer service and they did nothing but offer me ten bucks to my card my poor baby projectile vomited and we spent 4 hrs in urgent care this company has become a joke I'm switching to ********** 

Cn N 

on BBB

a year ago

Customer service appears to always be closed. Online agents won't do anything but tell you to talk to customer service at your store. Which is closed. And useless. 

Phoebe C 

on BBB

a year ago

I thought maybe it was just the locations near me, but research has proven otherwise. Poorly stocked, poorly managed, understaffed, and employees at their breaking points. Delivery/pick up is an absolute joke. Prices have blown through the roof and covid is no longer a viable excuse. Case stacks galore and the ridiculous impulsive sales push has made it impossible to walk through stores as you make aisles narrower to add more junk to what used to be prominently GROCERY stores. Apparel/houseware selection is garbage quality f... read more

Margaret S 

on BBB

a year ago

Too hard getting my groceries. Cannot change my phone number. Apps need a lot of work. Not enough info on them. No response from where truck is or eta. 

BREAJA L 

on BBB

a year ago

I was in an escalated altercation with a cashier at the store. This is an unsafe environment to shop at with children. The stores hired security will not assist but sit there and gawk at the incident. The employees promoted violence and I don’t believe the store manager is going to rightfully terminate the cashier in question. I will continue to follow up with Corporate. For now, I will not be spending my money in Kroger Co. 

Dominique R 

on BBB

a year ago

I ordered delivery and never received it April 11. I have called/chatted several times and have been told to wait 7-10 business days. It is now day 11 and am being told it can take longer than that time frame and to keep waiting. Every time I call it’s a different person with a different wrong answer. Nobody seems interested in resolving the issue and just giving me back my money nor did I get an explanation of where my groceries went. 

Erica A 

on BBB

a year ago

I've been shopping at Kroger for almost 20 years and most recently the service is really going downhill. I decided to use their grocery delivery service. This was on April 5th 2023. I place my order online and was told that my order would be at my home in 2 hours. Kroger uses their home delivery services and they also use instacart. The delivery was made by instacart. When the driver arrived at my home he knocked on the door and my bags were sitting in front of my door. As I started gathering everything and bringing it insid... read more

Alan Z 

on BBB

a year ago

I have been overcharged at least 5 times (that I know of) in recent months at the Kroger in Troy, Ohio. Yesterday, I purchased grapes that were supposed to be $.99 a pound. They rang up at $1.99 per pound. When I went to customer service I had to prove that I had downloaded the digital coupon (which I had) before being given my $2.28 refund. $2.28 may not seem like much money, but in a years time it adds up to $118.56. Like I said there are numerous times this has happened in recent months. Another example that I caught was ... read more