Kroger Floral

Catherine S 

on BBB

2 years ago

I currently shop at the Kroger in ******, TN *** Sam Ridley Pkwy and they are consistently perpetuating fraud on consumers by falsely advertising pricing on alcohol products. They have signs in their store stating pricing on beer or wine and when you go to check out they charge you the full price. When it is brought to the employee/cashiers attention they always say it is a state law and they have no control over the pricing?? Why do they have signs in the store advertising the discounted pricing if it is controlled by the s... read more

Bill A 

on BBB

2 years ago

Kroger is so far behind on it’s technology. Also, I don’t believe they have a training course or customer service to teach their employees how to speak to customers. 

Tiffany k. 

on BBB

2 years ago

This review is about the Krogers on ****** avenue Cincinnati ohio. A couple weeks ago I had to take my daughter to a emergency dental visit. Because of a infected tooth they prescribed her antibiotics Plus *******with codeine due to the amount of pain she was in. Took the prescriptions to Kroger's and they said it'd be done by 2. I called and because of a issue with their system they weren't filled yet they said call back at 4. I called back at 4:00 and again still not filled. At 7:30 a half hour before they closed they fina... read more

Ana M 

on BBB

2 years ago

Store in Sandy Springs, GA has gone downhill for several months now, I noticed first at the cashiers, less personnel with the consequently long lines, ALL THE TIME, no matter if you go early, late, during the weekday or the weekend. Estimated time in line sometimes surpasses the 20 min wait. Produce is very limited and somedays not that fresh. Aisles every day more crowded with useless racks/ merchandise. But what made this time write a review (enough is enough!!) is that during my last visit this past Sunday, the automatic ... read more

Kristi W 

on BBB

2 years ago

Our hometown used to have 3 major chain grocery stores. **** ****, Kroger, & ******t. I was super content at **** **** then they left our town about 15 years ago. I do most of my shopping at Kroger and had been content there up until the pandemic. If Kroger continues in the direction they are heading, I will eventually shop somewhere else. My disappointment has nothing to do with the employees. As a matter of fact if it weren't for the awesome employees there, I would have stopped going along time ago. My disappointment is c... read more

Larry C 

on BBB

2 years ago

I had the unfortunate experience to shop at your Feedwire Road location yesterday where I experienced the proverbial “Bait and Switch” efforts of the staffing while buying bottled water. Though it was only $1.80 difference times four, the incident is simply infuriating. I sent four photographs of the various displays of water at the store to Kroger's headquarters in Cincinnati. Note there is similarity of the (color and design) of the Kroger brand and Pure Life brand packaging. They have a pricing method by placing stickers ... read more

Miya S 

on BBB

2 years ago

Waiting over a month for a refund I still have not received 

Symone T. 

on BBB

2 years ago

I recently signed up for the Boost Membership. It took 4 people on the online chat and 1 phone to the toll free number to get a simple question answered. On the "Live Chat", I had 3 people end the chat on me without answering my question, which is rude. No one up there was answering my question, which was "when do my Boost points get applied once I make a purchase online? After the trial, or after I get my delivery?" How hard is that question lol I finally went on the phone, and again with the scripts these customer service ... read more

Abby D 

on BBB

2 years ago

I’ve continuously watched the Griffin, GA Kroger go downhill. I’m not sure if it’s the person running it or the lack of care of the people working there. The store is disgusting, food is bad and expired. The service is awful. They are always behind on pickup orders and live making you come back after you drove an hour to get there. Peoples attitudes are the worst here. They will just sit there and look away until they feel like greeting you. Whenever I’ve contacted them for missing items off my pickup order or about food tha... read more