Kroger

Lauren H 

on BBB

2 years ago

Worst customer service EVER. I love our local King Soopers, but ever since signing up for Kroger Boost, I feel like we've been majorly scammed. We paid $100 for a year of grocery delivery. But what they didn't mention is that they can randomly decide not to deliver your grocery order. When I called "customer service" to ask for a refund, I was hung up on by a "supervisor" twice. Please think twice before signing up for Boost. It's just a way for corporate to squeeze money out of loyal clients with no accountability. 

Richard R 

on BBB

2 years ago

Very rude staff In a hurry Does not take the time to explain medication instructions. When called per phone for dosing instructions..the pharmacy staff says " just read the label. I switched my business to another pharmacy! 

Pam W 

on BBB

2 years ago

Good service quality food I’m very pleased with the service 

Andrew F 

on BBB

2 years ago

Fred Meyer Kroger is a local shyster crooked company that likes to take money and not deliver goods or services as promised and they will do nothing about it except make you sit and wait 10 days for your money to come back that they stole in the first place and you as a disabled veteran and your children get to starve to death while they play around with my money and decide to send it back in 10 days that is atrocious and unacceptable behavior from a so-called professional grocery store company, ha! They are thieves and Croo... read more

Briana W 

on BBB

2 years ago

Where do I start, every time I frequent a Kroger store specifically Fred Meyer the employees treat me as if I’m a thief. I spend over 1000 a month a Kroger and the way they treat their customers is horrendous. I bought spinach in January that was Kroger brand only to find a dead worm clinging to a leaf that the brand swears Is pre washed. I have a picture it’s a shame I cannot post it. They have a reward program that they used for points rewards plus and I had almost 50,000 points and when I went on to redeem in January ther... read more

Michele M. 

on BBB

2 years ago

Will not refund me my miseasly 9.98 for steak they failed to deliver in my store pick up. The complaint was escalated and I was promised a refund within 2 days after waiting over 10 days the 1st time. I finally emailed corporate and received absolutely NO reply. All this over 9.98! They've lost my business forever and I've spent a lot there on groceries, apparel and jewelry. So disappointing. 

Kevin D 

on BBB

2 years ago

Ordered groceries on January 28th of $223.86. They shorted me a $111.12 worth of groceries I have been trying to get my refund for the last 13 days there have told me now today that it's gonna be another 7 to 10 days from the from February 7th to recieve my refund. Kroger customer service has no way of accelerating this up the chain of command to the corporate level to get something done. To me that means kroger's corporate Office cares less about there customer. Next step is a small claims court filed against kroger. 

Zeta N 

on BBB

2 years ago

ZETA -On February 7, 2023, around 5:30 pm. I went to the store located at 112 West 87th where the incident occurred. I rang up 5 items on the promotion. When the discount did not appear on the receipt, I was told by the cashier to go to the Supervisor. That was at 6:44 Since there was no one at the desk I asked for a supervisor to be called. It took 10 minutes When the Supervisor ( Anastasia) came after15 minutes, she seemed to be very hostile. She stated What do you want? Then I told her I was not given credit for the promo... read more

Mike L 

on BBB

2 years ago

Can I give 0 stars? I went to customer service for coupon price adjustment. The customer service refused to help, seemed gloating about mistake I made. Told me I DO NOT Care when i complained about customer service. I will not go again to Kroger at 9700 Coit Rd, Plano, TX or any other Kroger.