Kroger

BREAJA L 

on BBB

a year ago

I was in an escalated altercation with a cashier at the store. This is an unsafe environment to shop at with children. The stores hired security will not assist but sit there and gawk at the incident. The employees promoted violence and I don’t believe the store manager is going to rightfully terminate the cashier in question. I will continue to follow up with Corporate. For now, I will not be spending my money in Kroger Co. 

Dominique R 

on BBB

a year ago

I ordered delivery and never received it April 11. I have called/chatted several times and have been told to wait 7-10 business days. It is now day 11 and am being told it can take longer than that time frame and to keep waiting. Every time I call it’s a different person with a different wrong answer. Nobody seems interested in resolving the issue and just giving me back my money nor did I get an explanation of where my groceries went. 

Erica A 

on BBB

2 years ago

I've been shopping at Kroger for almost 20 years and most recently the service is really going downhill. I decided to use their grocery delivery service. This was on April 5th 2023. I place my order online and was told that my order would be at my home in 2 hours. Kroger uses their home delivery services and they also use instacart. The delivery was made by instacart. When the driver arrived at my home he knocked on the door and my bags were sitting in front of my door. As I started gathering everything and bringing it insid... read more

Alan Z 

on BBB

2 years ago

I have been overcharged at least 5 times (that I know of) in recent months at the Kroger in Troy, Ohio. Yesterday, I purchased grapes that were supposed to be $.99 a pound. They rang up at $1.99 per pound. When I went to customer service I had to prove that I had downloaded the digital coupon (which I had) before being given my $2.28 refund. $2.28 may not seem like much money, but in a years time it adds up to $118.56. Like I said there are numerous times this has happened in recent months. Another example that I caught was ... read more

Yunus R 

on BBB

2 years ago

Ralphs is no longer a good place as it used to be. Even customer service is rude and disrespectful. I was affronted by their staff (Maria) in produce department, in Burbank, CA branch. And then I complained about it through their web site. But nothing was done to resolve the issue. I think it's been over a month now. I've been shopping at ralphs and food for less for over 2 decades. And now I stopped shopping with any of their businesses... I don't trust kroger anymore. 

Deborah S 

on BBB

2 years ago

I am done buying their brands, vegetables and fruit here in Grand Junction, CO. Sugar I have had to bring back full of bugs, produce already rotten before I even take it out to use the same day, while they advertise "Fresh for everyone," signs in their stores saying fresh fruit when it's anything but, misleading their community, etc. I like their canned Turkey but I spent a half hour trying to open that can with an electric can opener and a hand can opener and only got it open half way while my hand can opener pieces actuall... read more

Melissa W 

on BBB

2 years ago

I went to the store on 4/2/2023. I brought allot of items one of which was a very bad bag of chicken leg quarters. They smelled horrible when I opened them. The expiration date was 3/31/2023. I normally trust Kroger to have fresh food in stock. I was wrong. Someone should have removed this bag. I'm not sure if I want to keep.doing business with Kroger. Either way I know to check the date now cause they are just like every other horrible grocery store. Stockers don't care 

Celine C 

on BBB

2 years ago

I was just at Fred Myer on Broadway St in Salem Oregon. Due to a ********** co2 canister not having nutrition facts but showing on their Fred Myer website that it is ****eligible. As a result I had to use my credit card due to the employee stating if they pushed the transaction through that they could be fired for fraudulent activity. I understand this, but it’s unjust and needs to be corrected. Why say something is ****eligible when it’s not. The employee is Tye H********* who was graciously willing to look into this after ... read more

Devan R 

on BBB

2 years ago

Kroger Boost is a scam. I paid for 'next day' delivery service and it is never available next day and hasnt been for months. I have called customer service, talked with the drivers and given them time (assuming it was a staffing issues or somthing), yet never get a resolution. I would just like the service I paid for.