Kroger

Ashleigh J 

on BBB

2 years ago

I ordered close to $100 worth of grocery delivery, and it was never delivered on 3/20/2023 as scheduled. When I called immediately upon being texted that it had been delivered, I was told, "If you didn't receive your order, of course we'll refund it." The sales representative went back and forth with me repeatedly over whether the food had been delivered (it had NOT), finally agreeing to refund my money. In 5 days. When I told her that I didn't understand how I had been charged for something that I didn't receive, she offere... read more

Kamini P 

on BBB

2 years ago

Horrible. The cash register lady would not let me buy more than 4 chips even though there was not a limit listed anywhere on her computer register thing or the aslie. This Kroger always has a problem every time I come here. Do not go there. They are rude. 

Nicole S 

on BBB

2 years ago

The digital coupons seem like fraud. You don’t get the shown price and in order to get the displayed price you have to know the secret procedure that I still have not gotten right. So you buy multiples of something because of the great deal and it turns out to be a scam. I called an employee over once because the digital coupon thing is so evasive and he, the employee couldn’t even figure out if it was one of the digital coupon things. The checker told me that they get piles of stuff to be put back because the customer catch... read more

Cheryl F 

on BBB

2 years ago

I was at the King Soopers at MIneral and Broadway. I was checking out when the dark haired florist, who had been following me through the store, let me know that the pic in my flowers did not belong to those flowers. It belonged to a different pot of flowers. She was very rude and made a scene in front of the group of people checking out. She was not going to let me leave the store with a pic that belonged to some different flowers. That was creepy of her to follow me, and to raise such a scene over a 50 cent pic was ridicul... read more

Kenneth R 

on BBB

2 years ago

I have the Kroger delivery service. I accrued $35 worth of credit and was going to use it on my March 17th delivery order but it did not allow me on check out and was reassured by customer live chat that it would be taken off the final bill. March 17th deliver came and my delivery time was 8-9 pm. 9:30 came and no delivery. In live chat Dale said it would be 30 more minutes and gave another $10 credit for the inconvenience. I noticed on my receipt that no credit was applied as promised and went into the live chat and the emp... read more

john r 

on BBB

2 years ago

While shopping at Kroger today 25 March 23, 9225 Kingston Pike, Knoxville, Tennessee, I observed an employee Stephanie talking to a co-worker. Stephanie was blocking half of the aisle with carts containing food that needed to be shelved with empty cardboard boxes. She had the other half of the isle blocked with open doors to the refrigerated storage display; however, Stephanie was not near the refrigerated storage display while talking to her co-worker. My significant other, an individual with a qualifying disability and acc... read more

Shaw O 

on BBB

2 years ago

I recently went to Kroger to purchase some crab legs that were on sale. The associate weigh the crab legs out of a box where they were frozen with ice around them. They weigh 3 1/2 pounds, I asked what will be deducted for the ice and he informed me that he would take off 1/4 of a pound for the ice. He asked did I want them to stream them and I said yes. After they streamed them and bagged them up. I asked them to sit it on the scale. They only weighed 2 1/2 pounds. But the weight label read 3 1/2 pounds that I was being cha... read more

jeffrey w 

on BBB

2 years ago

I shop at the Kroger's stores located at Collins Lane Blvd and Crossroads Blvd. in Northern Kentucky. On two different occasions, there were no carts to use at the Collins Lane location with thirty minutes left before they closed, and shoppers were told that no transactions would be allowed after 10p.m. at the Crossroads Blvd. location. That's bad business! 

william a 

on BBB

2 years ago

Kroger's has started using "Digital Coupons". The customer must scan the QR(?) Code with their Smart Phone in order to get the discount. Like most people on Social Security, I can't afford a Smart Phone. In effect, the discount is reserved for rich people. When I see a product that I want and it has a Digital Coupon, rather than pay full price, I protest against Kroger's discrimination policy against poor people by not buying the product. This costs Kroger's a sale. I am currently looking for an alternate place to buy my gro... read more