Kroger

Aziza O 

on BBB

a year ago

I am writing to express my deep dissatisfaction with the digital coupon system employed by King Soopers. Today, I encountered a particularly exasperating situation that has left me frustrated and disappointed with your company.Earlier today, In this day and age, it is perplexing that King Soopers, a prominent supermarket chain, has not streamlined the coupon redemption process to be more convenient for customers.Allow me to draw a comparison with other retailers for a moment. Take Costco, for example. When they offer a disco... read more

Krystal D 

on BBB

a year ago

Unable to type EBT pin for delivery purchase. Unable to use form data on website. 

Jeremy C 

on BBB

a year ago

This Kroger recently printed new price signs which cover up the actual price of their items. In big numbers, the "price with digital coupon" is shown. Upon close scrutiny, there is an actual "retail price" shown, but it is hidden behind the black bar sleeve which holds the sign. The only way to see the retail price is to remove the sign from its sleeve. Because of this, I ended up paying 7% more on my grocery bill without realizing until after I paid. If the average customer is fooled like I was, the store could be misleadin... read more

Ed C 

on BBB

a year ago

I live in Trotwood, OH (Dayton) and have shopped at the Englewood, OH Kroger from time to time. Lately, when I go to the shelf to find an item "On Sale" in their ads, the "sale" sticker next to the regular price sticker has, IN VERY FINE PRINT, "with Digital Coupon". So... 1. Not everyone can get the sale price for several items in the store. 2. I am a Kroger Card member, but I can't get the sale price unless I bother to go through the hassle of downloading the coupons. 3. I don't like the fact the sale stickers and ads have... read more

Amanda V 

on BBB

a year ago

Bought baby food at Smith's on goff made my son sick called customer service and they did nothing but offer me ten bucks to my card my poor baby projectile vomited and we spent 4 hrs in urgent care this company has become a joke I'm switching to ********** 

Sonja H 

on BBB

a year ago

Visited this location after work for a sale item that was not in stock. Went to customer service desk to request price match with similar item (as this had been done in the past at this location). Request denied. Reached out to customer service via email to address dissatisfaction with service (including not being offered some type of incentive). Informed via email that store policy did not allow the purchasing of similar items at sale price. This inconsistent policy resulted in a waste of gas and time. I felt as though my c... read more

Phoebe C 

on BBB

a year ago

I thought maybe it was just the locations near me, but research has proven otherwise. Poorly stocked, poorly managed, understaffed, and employees at their breaking points. Delivery/pick up is an absolute joke. Prices have blown through the roof and covid is no longer a viable excuse. Case stacks galore and the ridiculous impulsive sales push has made it impossible to walk through stores as you make aisles narrower to add more junk to what used to be prominently GROCERY stores. Apparel/houseware selection is garbage quality f... read more

Cn N 

on BBB

a year ago

Customer service appears to always be closed. Online agents won't do anything but tell you to talk to customer service at your store. Which is closed. And useless. 

Margaret S 

on BBB

a year ago

Too hard getting my groceries. Cannot change my phone number. Apps need a lot of work. Not enough info on them. No response from where truck is or eta.