Kroger

Steven N 

on BBB

2 years ago

I went to a kroger in Colorado on 12/24/22 and about 8 of the 50 items rang up too high.....none in my favor. The total overcharge was over $10. The clerk had to send someone for a price check on each one and acted like I was causing the problem. What to do when only a *******and kroger to shop in this town? 

Anthony A. 

on BBB

2 years ago

Downtown Cincinnati kroger is 2nd worse store besides Norwood, Ohio store. 

VZ 

on BBB

2 years ago

Kroger will not accept a return of Starbucks gift cards purchased for $200 instead of $50 due to misleading packaging. Very disappointing!! 

Tammy A 

on BBB

2 years ago

These people are completely dishonest!!! They have this program where you can earn Kroger cash back. On the app this is no where to be found. The only way to access this is buy going to kroger.com. I kept wandering where my cash back was so I started googling and that's when I found out you can only access this by going to kroger.com. when I got there I only had $4.50 which I knew was wrong. So I ******* again does Kroger cash back expire and the answer was yes. But this is nowhere to be found either. So I think they should ... read more

Vince S 

on BBB

2 years ago

Kroger is quickly becoming the worst grocery chain in Memphis. They recently decided to put all of their grocery carts outside of the store. Rain, sleet or snow they are outside and now they have shopping carts that lock as you walk out the door. If I hit my leg on one more of these carts someone will be hearing from my lawyer. Please get some better managers to help these people out and don't make their theft problem my issue. I pay for my stuff. This Kroger is at Trinity in Cordova but they are all doing the same thing. 

Patrick O 

on BBB

2 years ago

There advertising is on the verge of fraudulent. Every time I have visited this store in the the last year plus we have had to wait in line to correct a over charge. Candy in the same bin priced differently, items on sale out so they fill with items not on sale. Yesterday we have a digital coupon for limit three hams on sale, located them in the store the sign above hams in Large print show's sale price. As we checked out one ham comes up at sale price the second ring up at full price. I'm sure this is happening quite a bit ... read more

Alaina V 

on BBB

2 years ago

Was at a gas pump December 2022 and took money out of my saving to cover my gas So I pumped 4.31 and fogot I wanted to a fuel additive that I had brought with me so the had to restart the pump when I put the card my bank card it said insufficient funds I had enough and more to pay for my gas so I looked on my phone they had held 150.50 so that left me with 4.28 Went to the window she said I would have to go talk to customer service . They were like they randomly do that I said well that is my bank card and I want my money ba... read more

Octavia C. 

on BBB

2 years ago

I placed an order with Mariano's/Kroger in October 2022. They made a mistake and owed me a refund. I talked to Customer for two months. They agreed to the refund and said they would put back on my card. But it has yet to be refunded. All I get is Customer Service passing the buck to different people and departments. Now they want me to contact my card company because now they claim it's on them. Two months with no resolution. This not how you do business and treat your customers. I have shopped with other companies and mista... read more

Lauren S 

on BBB

2 years ago

Verbally abusive manager and assistant manager at Kroger in Woodstock, GA off of HWY 92. Was returning food that was purchased earlier in the day that was expired. Food was purchased with health insurance card. I was told to return to the Kroger location I purchased it at. I asked why would I do that if I am already here. She told me I would only get money on a store card. I hate shopping at Krusty Kroger. After everything was scanned, I through my CC into the machine to get the money back on that. The manager said "thats a ... read more