Kroger

rebecca b 

on BBB

3 years ago

I was charged automatically for a prescription product savingscard that I didnt even know was up for renewal. When I called to discuss the customer service they were very rude. You shouldnt be able to charge someone $72 dollars for a savings plan nobody has talked to you about, That is shady business practices and Im extremely disappointed that Krogers would stoop to these fraudulent tactics of membership. 

Isabelle L 

on BBB

3 years ago

what pathetic ****no a srore!!!! spent 20 trying to place the order and their useless app does not accept the phone number (which is required)!!!! 

Andy t 

on BBB

3 years ago

I have been a shopper at ************** store for the past 23 years and its been by far the freindliest store around until the new HR supervisor named Damond has started working there. she has been rude to myself and many other customer and nothing ever gets done about it .I told her i would turn her in and she said go ahead by boss at corporate is Dee and my name is Diamond. This behavior has got to go. 

Kathy Y 

on BBB

3 years ago

I purchased Kroger brand pasta sauce with Parmesan cheese. My daughter-in-law found large pieces of a plastic substance in the sauce. Thank God she saw it before my 11 month old great grandson ate it as he could have choked on the large pieces. Have been in contact with main headquarters since then. They sent me a check for $25.00 as a settlement, which I did not cash as that would be a contract, which the woman I dealt with said it wasn't true, but I knew it was. Finally, after many emails, I finally received information th... read more

Mar-Lyndia E 

on BBB

3 years ago

I went to Kroger grocery store on March 24, 2022, I had a problem getting a basket because I am permanently disabled have had a tough time with my hands at this time they were severely swollen so I ask the young man at the register if he could get me a basket at that time A young girl by the name ******* came up and I supposed she was a lead I explain my situation to her she was very nasty when I asked her to get me a basket she than said there are baskets right there I told her I usually get my basket from outside where the... read more

Kenneth W. 

on BBB

3 years ago

Need to activate my new phone. In order to keep my number as a Krogerwireless customer I need to contact Customer Care. Unfortunately I cannot get through. Have tried numerous times and been on hold for as long as 2 hours but no one ever answers. Have called HQ in Cinti, Oh and they can do nothing but to tell me to continue calling and holding. I truly believe something is wrong with the call center and I don't think they will ever answer. I think it's broken. I stongly urge anyone considering Krogerwireless to re-consider. ... read more

Jessica G 

on BBB

3 years ago

BEWARE using Kroger Independence pharmacy. My daughter was only given HALF of her prescription last Sunday. When I talked to them about it today Ashley the pharmacist blamed it on the techs ‘not being educated’ (her words) and being able to read dosing info - EVEN THOUGH - I told them we always get 2 bottles and not 1 of the medication. YES - even a pharmacist double checked this last Sunday when I asked about it a second time! Now my daughter is so sick she can’t get off the couch and is missing way more school than she sho... read more

Geri W 

on BBB

3 years ago

Charged my EBT card for cancelled order and refuse to refund it. Every time I provided proof that what they were saying wasn't true (like I wasn't charged at all) they **** make another claim, that I in turn disproved. Submitted evidence that showed I was right. Over and over. When I had reviewed everything that had happened and how I was right, when they had no basis for denying my request, they said I was being denied because I had already made an allegation like this in March of last year/ I wasn't using their service the... read more

Mone S 

on BBB

3 years ago

I purchased two gift cards with zero balance, reached out a couple times to the store and spoke to two different supervisors who said they couldnt help me. I reached out to the corporate office and no help there either. Ive been a loyal customer to them for several years and very disappointed in them.