Kroger

Tom 

on BBB

3 years ago

Like other reviewers indicated, they have serious issues with rude employees that they fail to address. The Sussex Wisconsin store should just be shut down. ************* ****** and *******all have superior customer service. For that matter, so does the **** 

Linda K. M 

on BBB

3 years ago

Stockers are rude to customers. Kroger needs to go back to night stockers. Stockers mutter under ther breath about customers being in their way and not being able to do their job. 

Leigh P 

on BBB

3 years ago

I made a purchase on Krogers app, my order was canceled but Kroger never returned my $27.51 Ive called and spoken to several representatives and I still havent received my money back! Im very disappointed because I feel like Kroger just stole my money! 

Maria O 

on BBB

3 years ago

I think u may have a lost a good customer ! I ordered meat trays for my family for Christmas and the order somehow got lost !! The mangement was like were short handed --- who isnt right now ! We will look into the matter . Have not heard a word ! Its been almost a week and I had to rearrange my dinner thanks for nothing Krogers ! I am in no hurry to come back to your store if ever ! 

Sandy L 

on BBB

3 years ago

Krogers has over 26,000 grocery stores but their too cheap to fix their broken website They changed website 2-3 months ago, since then you can print the grocery list out either by category or by isle, when you try to print out the list, it just prints everything out all jumbled, you have to run all over the store to shop I am disabled I send people to shop, most get frustrated and call me and say they can't finish to hard ot find everything I have personally called almost two dozen times only to have to talk to people from o... read more

Virgo Lee 

on BBB

3 years ago

There store on 43rd and McDowell in Phoenix,AZ have very rude employees there manager name daphne is soooooo rude she works night shift and I've been a loyal customer for 17 yrs she needs to be FIRED!!!!! 

Tina K 

on BBB

3 years ago

They have charged me twice for my groceries this is not the only time they have done this. What my receipt says and charges that I received are different. Instead of 136.00 charge they have charged me 140.56 & 144.42 they do not manage their web site so the have no intention on correcting anything. Will not order from them again 

Walter S 

on BBB

3 years ago

I made an appointment for a Flu vaccine at ******* online. There were many times available during the day for Flu vaccinations. I received an email confirming my appointment. I showed up for my appointment at the appropriate time, and was informed by the pharmacist that they do not make appointments for Flu vaccines, it is walk in only, and that they were out of the flu vaccine at that time.I showed the pharmacist the email confirming my Flu shot. I asked him to report to his supervisor that there was an unhappy customer. He... read more

Marcia W 

on BBB

3 years ago

Terrible on-line ordering experience. I placed an order on November 30 and received an e-mail the next day, Dec. 1, saying that my order was shipped. Five days later I checked the tracking number and **** says that a label was created and they were waiting for the package. 2 weeks later, the package still hasn't been sent to **** for shipping. I called customer service, which seems not be in the **, and was told that the order is still in process. Can't believe it. Totally disappointed with the way Kroger handles their on-li... read more