Kroger

Alysha H 

on BBB

3 years ago

PAY ATTENTION if youre expecting refund from grocery delivery order (my order was messed up and they said they were refunding me $38) they sent me in loops for over a month , telling me my bank has my money. My bank laughed at me and said no we dont lets file a dispute , so I did and legally got my money back that way! LOOK AT YOUR BANK STATEMENT if youre expecting refund , 

Twyla W 

on BBB

3 years ago

Will not help when they sell you a gift card and activate it and I found out it had already been used in Las Vegasand the store customer service told me they could not help and refund my money I had paid them on January 7, 2022 

JM D. 

on BBB

3 years ago

RE: *********, ** Fred Meyer West / *********** After returning from store and seeing on BBB a **** rating, I'm not shocked. While filing my 3rd complaint about same employee to Manager at store and his outrageous behavior, it is clear store, suffers from "Head down" (fish rots from head down) by bad management w/no interest in improving its service. With only 2 groc choices in town, they don't have to--And they know it.For quite sometime, said employee at quick check-out constantly attacks, berates and insults customers. Sh... read more

Elizabeth L 

on BBB

3 years ago

Terrible service. The charged for shipping on a free ship order and refreshed to cancel the order. 

Mirna Q 

on BBB

3 years ago

Refused to give me a refund for baby formula even though I had a receipt because I bought it at a different store. They said it would throw off their inventory. Marilyn also lied to me and said all baby formula sales were final and when I asked to see her policy in writing she wasn't able to show me anything. Heather told me to go to corporate if I didn't like their policy. They both were not able to show me their policy in writing. 

Kim R 

on BBB

3 years ago

Deceptive sales pricing. Went to (2) different Kings Soopers stores - Red Bird chicken thighs on sale. The sign in the meat department didn't specify bone-in, but sitting in the slot were boneless chicken thighs. Rang up at full price at the checkout. Second store - advertised for BOGO Pork Tenderloins. Tons of pork loins in end bin and in usual meat shelf - no sign saying BOGO, but the ad had was very clear. Checkout discounted 20% not BOGO. Store employee went to check and never came back, saw her when leaving helping othe... read more

Morris S. 

on BBB

3 years ago

<p>roughly two years ago I was at the ********* store at *********** in ******** ******* in line at the self check out, when another customer started harassing me and yelling at me , telling me to wear a mask , I asked her to leave me alone and back off, yet she persisted even as I was scanning and paying for my groceries, she continued to follow me to my car harassing me and yelling at me through the parking lot, at which point even with me standing my ground and defending myself **** the Manager came out face beat red yell... read more

Nick M 

on BBB

3 years ago

Very poor service Stores and online they disconnect the phone this is not one time but several times same bad response. online it says live chat but no body responds. please be courteous and reply 

Dorothy K 

on BBB

3 years ago

I was charged full price on items marked with reduced price. Two separate overcharges (large box of greens marked down to 2.99, charged 5.99, and crackers marked 2/5.00 charged 6.98). Store manager at *** ***** **** *****, GA reported Kroger policy requires customer to return in person with the slip. Call to customer service at Kroger did not deny. I explained that I was traveling and am now out of state. (I noticed on return to WI three days after purchase). I suspect charging full price on sale items may be a pattern. The ... read more