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Knochelmann Service Experts
- Heating & Air Conditioning/HVAC
- Sharonville, OH
About this business
Location details
11935 Tramway Dr Suite C, Sharonville, OH, 45241, United States
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****** promised to look into a ************** rebate for attic insulation. He promised a return call within an hour or two. Ive never heard back and a week has passed. The work has been done, Ive paid over $6000 and no word on whether Im entitled to a rebate. Unacceptable.
Business response:
Your review has been forwarded it to the Management Team for escalation and review. Somebody should be in contact with you in the next ***** hours, ideally sooner.
Midlands Air Service Experts have horrible people behind the scenes. It starts with the manager and floats around with the rest of the reps who answer the phone. Mostly, they give wrong information, they do not listen to the customer, and are only nice to the customer until they get their money. They lie; they lie to cover up their lies, they do not send invoices but will lie and say they did. They hold on to your money/refunds but will say it is on the way. They are rude. This company has good technicians, for the most part... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
****** promised to look into a ************** rebate for attic insulation. He promised a return call within an hour or two. Ive never heard back and a week has passed. The work has been done, Ive paid over $6000 and no word on whether Im entitled to a rebate. Unacceptable.
Business response:
Your review has been forwarded it to the Management Team for escalation and review. Somebody should be in contact with you in the next ***** hours, ideally sooner.
Midlands Air Service Experts have horrible people behind the scenes. It starts with the manager and floats around with the rest of the reps who answer the phone. Mostly, they give wrong information, they do not listen to the customer, and are only nice to the customer until they get their money. They lie; they lie to cover up their lies, they do not send invoices but will lie and say they did. They hold on to your money/refunds but will say it is on the way. They are rude. This company has good technicians, for the most part... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
Midlands Air Service Experts have horrible people behind the scenes. It starts with the manager and floats around with the rest of the reps who answer the phone. Mostly, they give wrong information, they do not listen to the customer, and are only nice to the customer until they get their money. They lie; they lie to cover up their lies, they do not send invoices but will lie and say they did. They hold on to your money/refunds but will say it is on the way. They are rude. This company has good technicians, for the most part... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ******************************************************************************* with your full name on the account, address and phone number and we will follow up with you.
Upon returning from abroad on 07/13/2023, my house was hot, and the **** showed a temperature of 87 with no cool air flow. I called Service Experts for a routine check-up on 07/14/23. They mentioned charging me for an emergency visit and additional diagnostic fees. ************'s 1-star review, claiming Service Experts takes advantage of people, resonated with me, especially as a senior at 77 years of age.************** and another technician arrived to check my ****, but they seemed disinterested in investigating potential ... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
Upon returning from abroad on 07/13/2023, my house was hot, and the **** showed a temperature of 87 with no cool air flow. I called Service Experts for a routine check-up on 07/14/23. They mentioned charging me for an emergency visit and additional diagnostic fees. ************'s 1-star review, claiming Service Experts takes advantage of people, resonated with me, especially as a senior at 77 years of age.************** and another technician arrived to check my ****, but they seemed disinterested in investigating potential ... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
Upon returning from abroad on 07/13/2023, my house was hot, and the **** showed a temperature of 87 with no cool air flow. I called Service Experts for a routine check-up on 07/14/23. They mentioned charging me for an emergency visit and additional diagnostic fees. ************'s 1-star review, claiming Service Experts takes advantage of people, resonated with me, especially as a senior at 77 years of age.************** and another technician arrived to check my ****, but they seemed disinterested in investigating potential ... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
Upon returning from abroad on 07/13/2023, my house was hot, and the **** showed a temperature of 87 with no cool air flow. I called Service Experts for a routine check-up on 07/14/23. They mentioned charging me for an emergency visit and additional diagnostic fees. ************'s 1-star review, claiming Service Experts takes advantage of people, resonated with me, especially as a senior at 77 years of age.************** and another technician arrived to check my ****, but they seemed disinterested in investigating potential ... read more
Business response:
Your complaint has been logged and forwarded it to the Management Team for escalation and resolution. Somebody should be in contact with you in the next ***** hours, ideally sooner.
Frequently asked questions about Knochelmann Service Experts
How is Knochelmann Service Experts rated?
Knochelmann Service Experts has a 3.1 star rating with 757 reviews.
When is Knochelmann Service Experts open?
Knochelmann Service Experts is open now. It is open 24/7.
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