Knochelmann Service Experts

Wendy M 

on BBB

2 years ago

Punctuality, Responsiveness, follow through. In my short time with *********************, I would not recommend due to poor communication and failure to show up to appointments. Multiple attempts were made to reschedule at which point they never showed up or gave me courtesy calls. I also asked to speak with a manager multiple times to which they do not follow through. Anytime I called back I was told the managers were out, or not available. After canceling my contract they held my refund hostage for 3 months. **************... read more

Wendy M 

on BBB

2 years ago

Punctuality, Responsiveness, follow through. In my short time with *********************, I would not recommend due to poor communication and failure to show up to appointments. Multiple attempts were made to reschedule at which point they never showed up or gave me courtesy calls. I also asked to speak with a manager multiple times to which they do not follow through. Anytime I called back I was told the managers were out, or not available. After canceling my contract they held my refund hostage for 3 months. **************... read more

Wendy M 

on BBB

2 years ago

Punctuality, Responsiveness, follow through. In my short time with *********************, I would not recommend due to poor communication and failure to show up to appointments. Multiple attempts were made to reschedule at which point they never showed up or gave me courtesy calls. I also asked to speak with a manager multiple times to which they do not follow through. Anytime I called back I was told the managers were out, or not available. After canceling my contract they held my refund hostage for 3 months. **************... read more

Wendy M 

on BBB

2 years ago

Punctuality, Responsiveness, follow through. In my short time with *********************, I would not recommend due to poor communication and failure to show up to appointments. Multiple attempts were made to reschedule at which point they never showed up or gave me courtesy calls. I also asked to speak with a manager multiple times to which they do not follow through. Anytime I called back I was told the managers were out, or not available. After canceling my contract they held my refund hostage for 3 months. **************... read more

Wendy M 

on BBB

2 years ago

Punctuality, Responsiveness, follow through. In my short time with *********************, I would not recommend due to poor communication and failure to show up to appointments. Multiple attempts were made to reschedule at which point they never showed up or gave me courtesy calls. I also asked to speak with a manager multiple times to which they do not follow through. Anytime I called back I was told the managers were out, or not available. After canceling my contract they held my refund hostage for 3 months. **************... read more

Wendy M 

on BBB

2 years ago

Punctuality, Responsiveness, follow through. In my short time with *********************, I would not recommend due to poor communication and failure to show up to appointments. Multiple attempts were made to reschedule at which point they never showed up or gave me courtesy calls. I also asked to speak with a manager multiple times to which they do not follow through. Anytime I called back I was told the managers were out, or not available. After canceling my contract they held my refund hostage for 3 months. **************... read more

Eric D 

on BBB

2 years ago

This company's name says it all: they are definitely experts in ****. We have used them for **** major component replacements as well as annual maintenance to keep our two furnaces, AC, and peripheral units tuned up, kept in spec, and cleaned. They are knowledgeable, honest, and more than willing to explain what services they're performing and of any issues that need to be addressed. We've tried others, but they're professionalism and outstanding service record with the **** in our home is second to none. 

Chris K 

on BBB

2 years ago

I wish I could leave negative stars for the deceitful nature of this company.They have a subscription service where they charge you $10/month and come out to service your HVAC twice a year. When I called them to come service the ***** they charged me $99. Then the technician claimed to see mold. ********, he said this, and created frenzy with the resident, but his report made no mention of mold. When I asked them to provide pictures and a written report of the mold for insurance purposes, my many emails went ignored. I calle... read more

Marc S 

on BBB

2 years ago

Have failed to provide service under the advantage program to keep our AC working properly. We've had a total of 41 service calls between July 7th and August 8th 2023 to resolve our failing AC unit that was installed new 3 years ago under the advantage contract. Parts have been replaced multiple times and unit is still not fixed correctly. We are in the midst of the hottest summer in years here in Phoenix area and can't even get the service manager or GM to call us back after 7 weeks of having faulty AC unit. Would not recom... read more