Knochelmann Service Experts

sm 

on BBB

4 years ago

We had a annual service contract that included annual checks of our HVAC system. For the service appointment scheduled this week, a lead sales associate joined the tech and it just so happened that both our furnace and A/C unit needed to be replaced! Because the poor condition of our equipment was a health risk, but thank goodness we were contract customers so the job could be done for 10-17k! A follow up appointment the next day, gratefully acknowledged that our system might be reaching the end of it's useful life, at this ... read more

Barbara G 

on BBB

4 years ago

A technician from SERVICE EXPERTS was at my home yesterday to do the biannual maintenance on my AC, furnace & humidifier. He told me that I needed $4K worth of replacements for a 9-year-old, top of the line furnace & my AC unit. I replied that I'm not putting $4K into an old system that is always needing replacement parts. When I initially purchased the systems from them, I was told that they would last a good 15 years. The tech then presented two options for high efficiency systems that have an unbreakable 10-year contract.... read more

Brenda H 

on BBB

4 years ago

I have been using Strand for AC installation and services for over 20 years. I am very confident in their business practices and have always been extremely pleased with their service. I highly recommmend! 

Tom B 

on BBB

4 years ago

We had Bryant heating & cooling, lexington, install a 50 gal water heater by employee, willie. He did an excellent job. Very professional. He wore a mask during the whole process. Highly recommend 

Hamid O 

on BBB

4 years ago

We had a gas leakage problem with our fireplace which was originally installed by them. We called them to come and fix the problem. After three visits and charging us close to $500, the problem still exists. Do not recommend this company to anyone. 

Adam H 

on BBB

4 years ago

After making an appointment for the tank to be pumped between the hours of 10 am to 2pm i finally called at 2 pm and was told the crews would got delayed and would not be able to make it out. I spoke with the supervisor who said they would put a priority on the call and would be out between 8 am and 12 noon. Technician showed up @ 0930 and when I asked him to pump the tank (1000 gallon tank) so it was usable he then stated it would be $310 because it was full. To be honest I did get a little upset and finally told him I woul... read more

Anna P 

on BBB

4 years ago

They take advantage of the elderly! Senior Citizens BEWARE! Midway over charged 85 yr. old woman and left existing walkway broken and unstable. They drove their machine over it repeatedly which caused the stones to sink well below the ground level creating a roller coaster effect. They refused to bring in dirt to bring the walkway back to the level it was prior to their work. Salesman said he asked if there were any other family members who needed to be involved before signing the contract. That conversation did not happen! ... read more

Brody W 

on BBB

4 years ago

Scam artists or lazy not sure - capatalizing on vulnerable situations. Had the city water service shut off due to a pipe break. Quote provided by Hammond told me the water meter needed to be moved in the basement to accommodate code and couldn't have a new line run to the existing location. After consulting both with city officials and the utilities this was not the case and completely un-necessary. It also would have resulted in a refinishing of basement walls etc adding to the over 6k of cost to do the plumbing. Further - ... read more

John F 

on BBB

4 years ago

Very professional; respectful of Customer's time & needs. Good value. I recommend Service Experts Heating & A/C. James is very personable and thorough. Will keep coming back.