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JW Marriott Austin
- Austin, TX
About this business
Location details
110 East 2nd Street, 110 East 2nd Street, Austin, TX, 78701, United States
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RecommendedGreat experience. Any amenity needed is available
RecommendedGreat experience. Any amenity needed is available
In summary: rude and unwilling to help staff, room was absolutely disgusting and didn’t match my reservation whatsoever. Receptionist was rude and woefully ignorant about service dogs. I had attempted to note on my reservation my seizure alert dog would be accompanying us, and he was perfectly behaved and very obviously labeled as a service dog upon arrival. She insisted she was charging us a pet fee, and interrupted me when I tried to explain that federal law says service animals are exempt from such fees. We were then plac... read more
Business response:
Hello- thank you for leaving your feedback. We apologize that this happened to you. Our Assistant General Manager has tried to reach out, but all forms of contact do not work. What is a good contact that he can reach you at? Thank you!
Recommendedbeautiful i enjoyed it here
RecommendedStaff is super friendly and the building is clean... food at the bar is on point along with the beers 👍🏻
RecommendedLovely, peaceful surroundings, beautiful, very comfortable suites. The staff is always prompt and helpful, every time we stay at the Villas it is like coming home.
Business response:
Hi Linda, thank you for the recommendation! We are happy to be your home away from home.
Recommendedgreat hotel with wonderful service
Grossed me out...... room 1622 :( Also CHECK OUT do not just walk out of rooms. $61 Restaurant charge on room that was not ours!!!!
Business response:
Hi, John! We are concerned to know about this. Would you be able to share a preferred email address with us over a DM so that we can connect you with the appropriate personnel?
Frequently asked questions about JW Marriott Austin
How is JW Marriott Austin rated?
JW Marriott Austin has a 4.6 star rating with 9,241 reviews.
When is JW Marriott Austin open?
JW Marriott Austin is open now. It is open 24/7.
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