dani10 on Citysearch
11 years ago
01/29/2011, 00:38 AM
WHAT A JOKE!!! – First of all if you see ANY good reviews on these rating sites its because they bribe people to post positive reviews. After my first cleaning I receive this email with links to every review website known to man.......
"Thank you for letting us come into your home and clean in the past! I would love to schedule something for you again in the future, if it’s not already scheduled! However, before you do, take a moment to give us a review and we will give you a discount on your next cleaning!
I have provided some links to make it easy to post the review. If you post the review on Google, we will give you 25% off your next cleaning. You do need a GMail account to be able to post onto Google.
If you go onto Yelp, City Search, or other various review sites we will give you a 15% discount. Also, if you have a Facebook page, like us and you will be entered into our various drawings for free month’s of cleaning or one time cleanings. Write a review on Facebook and we’ll give you 15% discount on the next cleaning we schedule.
Please reply to my email with the link to your review, so I can be sure the discount is applied to your account. When you are ready, give me a call and I can schedule the cleaning for you."
Thanks Just cleaning company I certainly did put those links to good use :-)
Now on to the Review -
I have NEVER been treated with such disrespect in my life! If you have time and money to waste then be sure to hire this company. I've had a lot of cleaning companies that didnt do a very good job but this one takes the cake!
On my scheduled cleaning day the cleaners did NOT show up even after I took off work to be there to let them in. When I called and spoke to the dispatcher she promised to have a crew of 2 ladies out there the very next day so again I took time from work only to have 1 lady show up to clean a 2300 sq. ft. home. It will take her all day to clean my house....RIDICULOUS!! So when I called the company at 8:45am the their answering service told me that they are gone for the day and wont be returning until monday. WHAT??? So they send people out to clean and yet they cannot be reached if there is any problems? What kind of a business does that?
So after leaving a message for Eric, the self proclaimed owner and "CEO" (what a joke) He finally called me back and after telling me that he is not about to clean my house for FREE by sending out two ladies (even though that is what we agreed upon when I signed up for service) I was instantly put off by him. I told him that I never expected to have my house cleaned for free even though I pay over $100 for them to do it he began to cuss me out, tell me that he doesnt need my business, and that he has offices all over texas and plenty of business without me. Seriously?? Thats how you treat a single unsatisfied customer?? Clearly he must get a lot of complaints and he cant handle it so he just snaps whenever anyone complains. Do yourself a favor and hire a different service, any other service would be better than JUST CLEANING COMPANY!