Joe Nachbaur - State Farm Insurance Agent

SUMIT A 

on BBB

2 years ago

State Farm Insurance Company - They are the thief and deny to process your claim when they have processed the similar claim a little while ago. The claim agents are rude - Justin **** and Kim ******* * ********. They both don't know how to talk to a customer and doesn't believe in sharing status with them. The insurance agents doesn't know anything about claim and claim agents (certainly idiots) doesn't know anything about the policy. I'll be taking my business somewhere else certainly and would suggest you to do the same as... read more

JUSTIN A 

on BBB

2 years ago

State Farm is a trash insurance company. I had problem with a claim. So I was speaking with Stacey *****, she did not understand the issue completely. I asked to speak with her supervisor who may understand better, she hung up on me. I then called back and spoke with Crystal *****, I asked for a phone number or email for Stacey *****s supervisor or manager Ken ****** & was told they were not allowed to give me contact info to a manager or supervisor. When I asked Crystal ***** to transfer me to Ken ******, she also hung up o... read more

Donna T 

on BBB

2 years ago

I hit something at night a month ago and my car had to go to the mechanic. State Farm would only approve new parts for specific parts and used ( not refurbished) parts for other items. State Farm denied one of the parts to be new even thought it states in the BMW guidelines that this must be replaced with a new part for safety reasons. After the shop has gone through two used parts we are still battling with them to not only approve the new part but also extend my rental car because it's due to them that this has taken so lo... read more

Lorraine "Rainey" S 

on BBB

2 years ago

Very BAD SERVICE .. I have had State Farm for 15 years and never made a claim - I was in an accident 11/4 and today is 11/16 ( my car has been sitting at the dealer and Estimate submitted to State Farm ) and they still have not even responded.. I have made 8 phone calls - I have had a rental car that they are not paying for for 12 days ( 2K cheapest one so far to date) and still nothing .. I only know this ... I will never CHOOSE State Farm Insurance for anything EVER ( higher premiums DO NOT MEAN better service ) What a jok... read more

Dre C 

on BBB

2 years ago

State Farm does not live up to their slogan of “like a good neighbor…” where they spend millions of $$ advertising. Their code of conduct says they pride themselves in having integrity; not at all. I got hit by a State Farm insured driver—I will spare you the details, but long story short, the police report clearly stated that their driver was at fault and even received a citation at the scene. I’m not a State Farm customer, I have ****; much better company. So, I get a call from them and the rep was so unprofessional, their... read more

Robert H 

on BBB

2 years ago

I am very disappointed in State Farm's policy regarding shingle color match. Specifically, their interpretation of what is "reasonably comparable" color match of shingles. My contractor did as he was instructed and provided pictures of "comparable" shingles. It was obvious that they did not match. State Farm insisted that we repair part of the roof and then they would determine if there was a "comparable" color match of shingle. In my mind I had two options; repair part of my roof and risk having two colors of shingles (not ... read more

Drew S 

on BBB

2 years ago

So far I haven't had to report any claims on my truck or renters insurance so I can't comment on that aspect. I am however happy with the premiums. I e thing I can note is that their weekend roadside assistance customer service is absolutely horrible! It took forever to speak to an actual person and when I did there was a huge language barrier! Was on the phone for an hour just trying to get a darn tow truck! 

Lawrence A 

on BBB

2 years ago

Horrible claim experience. My accident happened 10/20/22. My car was taken to a lot to get it off the highway. State Farm said it would be picked up the next morning. It sat at that lot for almost a week. I get it moved to one body shop. A virtual inspection was done and an estimate was created. But this shop wasn’t comfortable with all the repairs so I had the car sent to ******** to do the work. The car sat at the first shop for a little under a week. I called almost everyday getting a new excuse everyday. The car was fina... read more

Deidra S 

on BBB

2 years ago

I'm so glad they did what they did as if it would hurt me. I recieved an email stating they were going to drop me because I didn't allow them to add my 18 yr old daughter on my policy, when I only call to get a quote of how much it would be to add her. My policy payment is due on Nov.15 today is the 13th. Lol . Then they kept trying to go up on my amount every three months for no reason at all. Thanks they did me a favor. Off to find a cheaper rate with better service. No referrals from me and money either. They deserve 0 st... read more