Joe Nachbaur - State Farm Insurance Agent

Deena H 

on BBB

a year ago

Absolutely NO customer service provided by any of the four representatives I spoke with today. And none of those four had a care. Not to mention the fact that the settlement offer is nothing close to being useful for obtaining a vehicle to replace what I was driving. But these reps aren’t the ones that have a rental agreement ending on a federal holiday and will be left without transportation. I’ll be sure to speak badly of this company to everyone. 

Pearly T 

on BBB

a year ago

They take care of me and my vehicles pleasantly. I have never had a problem with them. They employ nice people that are very helpful. 

Kenneth W 

on BBB

a year ago

I have been a customer of State Farm for 47 years. I have had homeowners, renters and automobile insurance. Brent Dixons office is fantastic. They do their best to help you and make you a happy customer. The problem is with their claims office who i think are complete jerks. We had a major hail storm in April 2023. I had three independent roofers look at my roof. Each roofer said I had significant hail storm damage on the back of my roof and the roof needs to be replaced. State Farm wrote in one report that there was signifi... read more

Scott B 

on BBB

a year ago

Worst insurance 2 thumbs down. It has been 3 months since my vehicle has been at the shop, 2 week wait to get it scheduled and now another 3 weeks before a agent can get out to review the finished claim. The vehicle has been finished for 2 weeks, just want my car back JAKE from State Farm!!! 

Alexandra S 

on BBB

a year ago

They would like to patch our siding instead of replace. We have been customers for 20 years and only ever had one claim. The new siding looks new and the old siding is faded and stained. They refuse to listen or compromise at all. Every time I call they ask me to send them pictures, which I do. Then they say it doesn’t look so bad. My house is $600,000 plus and an investment, I don’t think a patch work is acceptable. I don’t only pay them when I feel like it, I pay every single month. 

Yolanda C 

on BBB

a year ago

I called today to discuss the sudden increase in my policy only to be met with a condescending customer service rep by the name of Giana. Instead of hearing what I had to say, she took every opportunity to explain how I was wrong when in fact it was an error internally. There was no acknowledgment of the wrong doing and she even it took it a step further to let me know how she would've handled the situation if the roles were reversed. In my opinion this is not an example of good customer service. 

Laurie C 

on BBB

a year ago

i wish i could do a negative number. State Farm does not take care of their customers, do not return phone calls, and do not care about customers at all. 

Roger P 

on BBB

a year ago

Don't call in to inquire about a possible claim or your deductible because they'll initiate a claim to document facts and data telling you thatbypu can always request withdrawal of the claim. But when we did that they sent withdrawal request confirmation but would not withdraw from records which affected our rates which drove an increase of $700 a year. When asked why they say request for withdrawal has to specifically state it was made as inquiry or on error. When we explained it was they said it was to late, nothing they c... read more

Colin B 

on BBB

a year ago

Avoid State Farm Insurance Company otherwise it could cost you big ! State Farm lures people with lower premiums and their game is once they have you as an Insured, they do everything in their power to deny or short change valid claims when reported. This has happened twice to me in the past three years and so I have moved all my policies to another insurer. They lied and shorted me on my car repair and repeatedly denied my ceiling damage claim in my house. Never once did they come to inspect the extensive ceiling damage but... read more