Joe Nachbaur - State Farm Insurance Agent

Ron P 

on BBB

a year ago

As a 35 year customer, I filed a roof claim with State Farm. The first adjustor showed up as scheduled. After an issue with the inspection, I asked for a re-inspection and almost one month later I received a call from the new adjustor to schedule the re-inspection. After agreeing on the date and time, I contacted my contractor who was to meet the adjustor at our home to go over the inspection. The adjustor for the re-inspect never showed up or called. The contractor waited for one hour and no one from State Farm showed up. I... read more

Adam R 

on BBB

a year ago

State Farm Insurance is a joke. there are the worst one.. no more. switching Insurance company for my home and cars. Switching my business work tracks to another insurance as well. I was with these guys for the past 10 years. never made a single claim. few weeks ago. There was a hailstorm and my roof got hit a big time. I had a rain leak in my top room and State Farm Insurance denied my claim. I asked for another adjuster and take second look, but instead the team manager called me and she was very rude.. basically she was c... read more

Michelle B 

on BBB

a year ago

I was rear-ended by a driver who has state farm. Thank goodness I do not!!!!!! I've tried to no avail to speak to a human being all week. Someone finally calls me, tells me to check my text messages as info will be there and hangs up on me as I'm in the middle of asking questions. Horrible customer service. I understand they are trying to get out of paying since their driver is at fault but to be further traumatized after the accident is unacceptable. Do not deal with this company as you will never get anything resolved or s... read more

Shauna W 

on BBB

a year ago

I've been a loyal customer for state farm over 10 years now and suddenly I get a call from them that they are dropping my insurance because my husband got 2 speeding tickets 4 years ago. When I asked them to explain why that mattered they couldn't give me an answer or even wanted me to try to correct whatever is going on. I will never use state farm ever again. 

Dawn M 

on BBB

a year ago

What are you up too or hiding State Farm Insurance! I was watching television channel 252- Lifetime and 260 WeHD both State Farm commercial comes on - all in Spanish and no sub titles in English anywhere. So is State Farm selling something different to the Latino community that they don’t want the majority of American English speaking citizens to know about? We (Americans) and we have bent over backwards to welcome documented potential seeking American citizenship by changing our signage to read English & Spanish. Our phone ... read more

Larry M 

on BBB

a year ago

We experienced a total loss on our rv and contents from a fire. Our experience with state farm was horrific. We were outright lied to several times by multiple employees of state farm. They attempted to rip us off on the rv for over $50,000 . We had total replacement value on our policy. And they still tried to cut our payoff by over $50,000. They made us wait 5 weeks for the payoff. The rv was our only home. So we were forced to rent whole We waited on them and being assured they would pay all our expenses up to the payoff.... read more

Rosie J 

on BBB

a year ago

I have State Farm Car insurance since 1990 .Road side service is horrible. I was on hold for almost a half hour. I locked my keys in my car. A fellow State Farm insurance holder also called. She was placed on hold. She had to leave to go pick up her children from school. State Farm never checked on me. I ended up calling a friend to pick me up so I could get my extra key. 

Jinyao L 

on BBB

a year ago

I contacted my agent to cancel my policy days ago. I had never experienced an insurance company like this before. Frankly the worst I’ve ever experienced! Incompetent agent office where those who process things are like a dictatorship bureaucratic underdeveloped country government, and those who interacted with customers can only submit requests on behalf of customers and wait. Everything is at the mercy of those who process things. And they don’t acknowledge cancellation by a customer’s direct contact with State Farm centra... read more

Brenda O 

on BBB

a year ago

I was on hold for over an hour waiting to speak to State Farm about why they are taking so long to settle a claim. I was told on their recording I would hold 20 minutes. Utterly ridiculous. What terrible customer service. ZERO STARS!!!!