Joe Nachbaur - State Farm Insurance Agent

Carolin v 

on BBB

a year ago

The Dirty Secrets of State Farm Claims Department. STATE FARM WILL NOT OFFER YOU A FAIR SETTLEMENT! Claim #********* This is my experience. There was never a problem. Until - one day on the freeway there was a tire/debris and I had to drive over it in order not to hit the other cars and get into a bigger accident. So I called and filed a claim. The claims department wanted to give me an "at fault" accident and they counted it as a collusion instead of a comprehensive claim. I didn't hit the tire on the freeway. The tire hit ... read more

Elaine L 

on BBB

a year ago

Today I called State Farm and waited on the phone for over 20 minutes for representative to answer the phone rudely. When I politely asked for his name (which is supposed to be given in beginning of the call) within 5 seconds he rudely responded, “lady you are calling State Farm and you want my name? Have a good day, bye” and hung up on me. I am highly disappointed in customer services and I hope State Farm gets better representatives. I was hoping to be receiving help but I did not get that AT ALL. If I was not working with... read more

Allen J 

on BBB

a year ago

Trying to change coverage on a vehicle has you jumping through hoops their app is useless!!!!! 

Nick B 

on BBB

a year ago

State Farm has not been a good neighbor! And we haven't even had a claim- in fact our policy is only 6 weeks old. Our agent misrepresented multiple facts to get us to move our 7 cars, 2 trailers, and homeowners policies over. Gave us great rates. Easy peasy to add the collectors cars too. Never mind that old pesky thing like Underwriting, the agent assured us we were good to go. So we took them at their word, and canceled 4 other policies. THEN THE TRUTH COMES OUT that that agent mislead us, and submitted our policies to the... read more

Cedric A 

on BBB

a year ago

After 10 months it seems I’m still fighting with State Farm to get repairs done. I asked what is the Problem what did I do wrong. Never given an answer. While Speaking with Tara G****** she began to constantly raise her voice to talk over me. This has been the problem no one will listen. I was told I called an asked about deminished value of my vehicle which is ridiculous. I wish I could show you pictures of what their preferred shop did to my vehicle. I still pay my premium, Because even though certain employees should lear... read more

Diane R 

on BBB

a year ago

Basement flooded from a sewer back up on 8/23. An adjuster came out on 9/5. I lost EVERYTHING including my furnace. I had a furnace company come look at my furnace and give me quotes on replacing it. Uploaded all pictures and documents onto their site. Now they’re sending out an HVAC investigator, (whatever that job is). Been over 2 weeks and my claims person won’t even return my calls. Also, the adjuster was not even familiar with my file or what coverage I have. NOT happy with this company at all 

Kayla K 

on BBB

a year ago

This insurance has always been bad! I dropped them years ago but one of their insured totaled my brand new car and this dinky place won’t pay for my car! They are so **** cheap and I’m not taking about their prices! They are cheap as in they like to screw people over ! Over an over an over again! They only let me have a rental for one day!!! Please tell me how that was any help ??? It’s not . I am so tired of this company screwing me over ! I hope anything bad that can happen to a company happens to this one!! They deserve t... read more

Tiep Tri D 

on BBB

a year ago

I've been with State Farm for a while and recently encountered some perplexing issues. Firstly, my monthly rate inexplicably increased by $20. This change was made without any prior notice or explanation, which left me quite baffled. Furthermore, I've noticed that all three of my cars are frequently removed from the Drive Safe & Save policy. Again, this happens without any given explanation. It's frustrating to face these changes without understanding the reasons behind them. For a company of State Farm's reputation, clearer... read more

Brad K 

on BBB

a year ago

Zero customer service, zero accountability glad I do not use them as my mandatory scam insurance coverage! Preferred method of contact phone call, not one... 7 days, no rental, to process a 3 hr claim! 20 years in automotive collision myself this company is at an all time low in my opinion. Do yourself a favor and just say no to state farm.