Joe Nachbaur - State Farm Insurance Agent

Peter 

on BBB

3 years ago

My State Farm agent has been unresponsive and staff have not provided accurate information and I am sorely disappointed. My teenage son received his drivers license and is regularly driving on of cars, so I wanted to get him added to our coverage. The agent told us it would be cheaper to sign him up for auto coverage and life insurance rather than just auto insurance, so we did. I asked if the charges would show up on my online account and she said, yes, in two days. It never showed up. I emailed the agent through the State ... read more

Qi W 

on BBB

3 years ago

I would put 0 star if I could. The sales representative literally say she cannot do her job if there is a crying baby! How rude! I was in the car with my mom and my little sister, my little sister is crying at the time because she wants to go home. My mom is trying to calm her down while I was on the phone with that sales rep lady. We were trying to add the new car to my policy and the sales representative say: I cannot work if there is a crying baby! She originally say: I cannot hear you. So I speak louder and ask if she ca... read more

Giselle G 

on BBB

3 years ago

My car was in a minor accident, then not too long after that, i was in another accident that got my car totalled. I was anxious and worried about my financials, but state farm helped me very well and made it easy for me. They took care of everything and still gave me good rates. They really took care of me and im so glad i have them for my car insurance. I recommend them. Shout out to Jay at the claims department. 

Michael F 

on BBB

3 years ago

Terrible company. Always looking for loop holds to get out of paying claims. In a period of 20 years State Farm denied at least 4 claims I submitted that were legit. Secondly I invested close to twenty thousand dollars in State Farm's Mutual Funds. After ten years I needed some of that money, The agent/broker refused the transaction and broke all rules of the securities exchange commission (Mark Shafer State Farm Columbus, Ohio) I finally ended up hiring an attorney to get my own money back. State Farm settled out of court. ... read more

Cindy R 

on BBB

3 years ago

State Farm claims since going online service only is horrible 

Dylan A 

on BBB

3 years ago

i guess ill give one star because i cant leave negative or zero. talk about a nightmare. i have a 2003 jeep that when i purchased is a flawless and clean jeep. it has been nothing but a daily commuter and has ZERO visible damage till the date of the incident. on the day of the accident statefarm accepted 100& fault because their driver rearended my parked jeep at 3am while im in my bed asleep. i took the jeep to one of their recommended shops where i was turned away by their parking lot inspector because it "appeared to have... read more

Misty R 

on BBB

3 years ago

A guy hit my car changing lanes. He was at fault, given a citation He unfortunately has State Farm as an insurance company. Absolutely useless. All they keep telling me is that they cant get a hold of him, and I have to wait. They give them "4 chances" (a chance every other day) to respond to calls, then they "escalate" the claim, and then my car will be fixed. Well, apparently, the "escalation" is just another set of reps who try to call the guy. THEN, if they dont hear from him after who knows how long, they send certified... read more

Kacee S 

on BBB

3 years ago

THEY SAID I HAD NO CHOICES ABOUT WHERE MY CAR WOULD BE REPAIRED. IT'S THE LAW THAT I CAN CHOOSE. My car was parked in the parking lot at work and a driver insured by State Farm hit my parked vehicle while I was inside the building, doing my job. At every step I had to keep following up with State Farm-- they never reached out to me. When I called for the 2nd time to see if I could proceed with repairs through their insurance, they said I had two places I could carry it to and that I couldn't choose anyone not on their prefer... read more

LAKEN B 

on BBB

3 years ago

DO NOT GET INSURANCE WITH STATE FARM. THE SERVICE WAS HORRIBLE. WHEN YOU CALL, THEY WILL NOT PUT A MANAGER OR CORPORATE ON THE PHONE AT ALL! THEY WILL NOT RETURN YOUR CALL OR HELP AT ALL! I BROUGHT MY CAR INTO THE SHOP AND THEY MAILED MY CHECK TO THE WRONG ADDRESS SO MY CAR WAS SITTING AT THE SHOP FOR A MONTH WITHOUT BEING SERVICED. THEY TOLD ME THEY CANNOT EXTEND MY INSURANCE TO COVER THE RENTAL ANY LONGER EVEN THOUGH IT WAS THEIR FAULT. NOW I HAVE TO PAY FULL PRICE ON A RENTAL WHEN THE SHOP JUST STARTED ON IT. THEY DID NOT... read more