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Jn Chevrolet
- Car Dealers
- Honolulu, HI
About this business
JN Automotive Group, located in Hawaii, is an automobile dealership that offers a variety of new Audi, Chev, Chevrolet, Lamborghini, Lotus, Maserati and Mazda vehicles. The dealership also offers various pre-owned vehicles from Isuzu, Jeep, Kia, Suzuki and Toyota. It has a fully equipped service department that offers a wide variety of maintenance and repair services, such as certified body technicians and computerized diagnostic and repair equipment. JN Automotive Group has a parts department that has a well-stocked invento... read more
Location details
2999 N Nimitz Hwy, Honolulu, HI, 96819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 5:00 p.m. |
They sold us a lemon!!!! We traded in our truck and got a 2014 Traverse. It was 6 days and the transmission shifts hard and slips when going up a hill. I contacted the sales man Luke and he ignored our text messages. We have been down to JN 2 days straight explaining to them the problem. Since there is NO CHECK ENGINE LIGHT they can't diagnose anything. This will be our 3rd day back there to explain again about the problem. I WILL NEVER BUY ANOTHER CAR FROM THIS PLACE!! Now that it’s 11 days they can’t do anything and this l... read more
Business response:
This review has been received and acknowledged. Regards, J Marxen, General Manager, (808) 831-2500, jmarxen@jnag.com
RecommendedWe were treated with the utmost respect and aloha at JN Chevrolet! The paperwork process went quite smoothly... I would reccomend buying from this business to all my friends & family. I will also consider buying another vehicle with them in the future! 🤙🏽
Awesome and amazing service, very professional and caring staff.
Business response:
Thanks so much for your wonderful feedback, Diana! Regards, J Marxen, General Manager, (808) 831-2500, jmarxen@jnag.com
Thanks to Luke (sales), J (general manager), and the entire JN team. There’s nowhere else we would buy or send our friends & family. We’re thrilled with our Chevy Colorado ZR2, and more importantly, with the service we received. It’s nice to do business with the “good guys”. �
Be aware if you choose to purchase a vehicle here! Worst customer service dealership I have ever dealt with. Please save yourself the headache and avoid this dealership at all costs!!!
We just bought a car from them 1.5 weeks ago and started noticing cockroaches, now we're seeing all stages of them. When I called they had me speak to a manager and I asked if they offered any pest control service since the car is infested with roaches (it's a new car) and I was told to go to the store and buy the raid foggers and bring it in to them and they would fog my car for me. I was really dissatisfied (a little confused and found it strange) being told to buy and bring in my own product. If they were offering to trea... read more
Business response:
Hello Ashely, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and we would like to discuss what happened in greater depth if you are available. Please reach out to J Marxen, General Manager, at (808) 831-2500 or jmarxen@jnag.com for further questions. Sincerely, Mandy N. Davis - Digital Branding & Marketing Manager
Customer service sucks, and their reps suck. Don’t recommend them, not worth spending your money here, go somewhere else! James is one of the most unprofessional sales reps there. If you don’t know how to treat customers, you don’t belong selling cars. People want to give you money, and this is how you treat them? #JNChevroletNimitz #servicesucks
Business response:
Vili, thank you for alerting us of this issue. Our top priority is delivering 100% client satisfaction, and we'd like to extend our sincerest apologies for your recent experience. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please reach out to J Marxen, General Manager, at (808) 831-2500 or jmarxen@jnag.com for further questions. Sincerely, Mandy N. Davis - Digital Branding & Marketing Manager
JN Sales Nothing bad to say, Only good really Blew my expectations however the service department sucks so many disconnects no customer service they don't care explains their mailbox is full and does not return any phone calls 4 months working on a problem, And guess what still not resolved still my own problem and I still have to Chase them down. Then marked my case complaint number as closed. SMH �
Business response:
Thank you for reaching out to us, your concerns are taken very seriously. We know our customers’ time is valuable and we’ll take this as an area where we can improve moving forward. Sincerely, Mandy N. Davis - Digital Branding & Marketing Manager
Every time I come here, you guys give me that VIP treatment. You’re all amazing! Special thanks to Steven Davis, Ben Cabana & their behind the scenes crew working on my sexy beast!�
Business response:
Hi Joy, and thanks for the great feedback! We're very happy that Steven and Ben were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Please reach out to Anel Uno, Service Manager - (808) 831-2560 for further questions. Sincerely, Mandy N. Davis - Digital Branding & Marketing Manager
Frequently asked questions about Jn Chevrolet
How is Jn Chevrolet rated?
Jn Chevrolet has a 4.4 star rating with 1,067 reviews.
When is Jn Chevrolet open?
Jn Chevrolet is open now. It will close at 6:00 p.m.
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