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Jim Gilmore - State Farm Insurance Agent
- Insurance
- Overland Park, KS
About this business
Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location details
11009 Metcalf Ave, Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My Review is not about State Farm the Company, although they have been pretty good with my account. Could be better considering I have been working with them for 38 years total. my review is about the amazing Representatives they have in the office that serves me. Kathee ***** and Kimberly ******. When I have a question or complaint they always call me back and solve the problem in a very timely manner. They are polite and very respectful always. I have been with State Farm for 38 years and these two by far go above and beyo... read more
Horrible claim service. A deer ran into my car which my estimate from my repair shop is $3200 damage. State Farm states because I didn't take it to there repair shop I could only get $1400 for my claim with a $500 deductible I didn't have enough to pay to get my car repair. I have all rights to take it to my own repair shop that I trust and get payment for my estimate I received. They told me I had to turn in a supplement claim which I couldn't understand because I gave them my estimate so they had the total amount of damage... read more
I have been a State Farm customer for most of my 60 yrs, and thought they were a very reputable company in dealing with auto claims over the years for me. This year my communication with State Farm has been a total nightmare. Beginning in January, I have had to file a claim for my husband’s long term care plan, They have required either faxed or regular mail service for all claim info. and I have had to call and follow up that they have received my correspondence every step of the way. Recently, State Farm changed the fax nu... read more
A storm damaged the roof of my home that I have insured through State Farm. The contracting company I was working with has submitted proof after proof that the roof needs replaced. State Farm has dragged this process out and denied every attempt so far for replacement. I have water leaking into my home everytime it rains, the leaking is causing further damages still State Farm refuses to replace the roof. They have even went so far as to find a mismatched shingle and try to say we should repair the damaged ones with the mism... read more
I have been a loyal customer. Paid my bill early every month. No tickets, no accidents ever! I even have life insurance & rental insurance. I've had a string of bad luck the last couple of years with my vehicles. I required a tow two times in 2021 and two times this year in 2022. They just sent me a letter in the mail that said because of my excessive towing use, which is four times in 2 years they were discontinuing my emergency roadside service indefinitely! Well guess what I'm going to find a new insurance company indefin... read more
Business response:
Re: BBB Case Number:***** To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 21, 2022. While we cannot share specific details in this public response, our Underwriting Department contacted the complainant on November 23, 2022, to address her concerns. We were unable to resolve this matter to the consumer's satisfaction, but we will review and consider new information if presented. Sincerely,
State Farm Insurance Company - They are the thief and deny to process your claim when they have processed the similar claim a little while ago. The claim agents are rude - Justin **** and Kim ******* * ********. They both don't know how to talk to a customer and doesn't believe in sharing status with them. The insurance agents doesn't know anything about claim and claim agents (certainly idiots) doesn't know anything about the policy. I'll be taking my business somewhere else certainly and would suggest you to do the same as... read more
State Farm is a trash insurance company. I had problem with a claim. So I was speaking with Stacey *****, she did not understand the issue completely. I asked to speak with her supervisor who may understand better, she hung up on me. I then called back and spoke with Crystal *****, I asked for a phone number or email for Stacey *****s supervisor or manager Ken ****** & was told they were not allowed to give me contact info to a manager or supervisor. When I asked Crystal ***** to transfer me to Ken ******, she also hung up o... read more
I hit something at night a month ago and my car had to go to the mechanic. State Farm would only approve new parts for specific parts and used ( not refurbished) parts for other items. State Farm denied one of the parts to be new even thought it states in the BMW guidelines that this must be replaced with a new part for safety reasons. After the shop has gone through two used parts we are still battling with them to not only approve the new part but also extend my rental car because it's due to them that this has taken so lo... read more
Very BAD SERVICE .. I have had State Farm for 15 years and never made a claim - I was in an accident 11/4 and today is 11/16 ( my car has been sitting at the dealer and Estimate submitted to State Farm ) and they still have not even responded.. I have made 8 phone calls - I have had a rental car that they are not paying for for 12 days ( 2K cheapest one so far to date) and still nothing .. I only know this ... I will never CHOOSE State Farm Insurance for anything EVER ( higher premiums DO NOT MEAN better service ) What a jok... read more
Frequently asked questions about Jim Gilmore - State Farm Insurance Agent
How is Jim Gilmore - State Farm Insurance Agent rated?
Jim Gilmore - State Farm Insurance Agent has a 1.2 star rating with 1,412 reviews.
When is Jim Gilmore - State Farm Insurance Agent open?
Jim Gilmore - State Farm Insurance Agent is open now. It will close at 5:00 p.m.
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