Jerome's Furniture Warehouse

ShaLena E. 

on BBB

8 years ago

When I turned to Jerome's Furniture to decorate my home I had horrible service; 1st. lost my items, 2nd forgot to load lamp shades 3rd. When I called to reports the item missing Jerome's gave me a hard time verify my loss, Had to delivered "late" the wrong Color Rug, when I asked to return or store credit told me No, final sale with delivery. 4th. They couldn't get my delivery address updated causing me but no choice to leave the rug at door only to arrive to the wrong item. 5th, The rug was crappy and itchy- Hate it, Ill ne... read more

John K. 

on BBB

8 years ago

We have purchased furniture from Jerome's several times in the past without incident, but recently purchased a new king size mattress with an adjustable frame. AT the time we were told it would fit any headboard. The brackets are not strong enough to attach to our headboard, and the delivery people would not try to attach it. On the phone in trying to solve this problem we were told that no headboard would fit that frame even though it is displayed with headboards in the showroom. Jerome's refunded our delivery fee and we ag... read more

Ashley H. 

on BBB

8 years ago

We purchased one of Jerome's high-end, house-brand, memory foam mattresses in the spring of 2015. In less than a year, it began to sag and hurt our backs. Per the 20-year warranty, we had to let a third party mattress inspector come inspect the mattress. The first time, he concluded that it was sagging, but not enough to trigger the warranty. Second time (3 months later) it was deemed defective. After 3 months of back-and-forth and finally going into a store to voice our concerns, the mattress was replaced. Now, five months ... read more

Paul A. 

on BBB

8 years ago

Jeromes does not stand by its products. They talk you into purchasing an extended warranty and very few things are covered under the warranty. They also hire third party delivery drivers that are rude and clearly don't care about customer service. I would never purchase anything at Jeromes again. 

Judy H. 

on BBB

8 years ago

I went into the El Cajon Store 2 days ago and picked out a love seat that my son was going to pay for. Raul talked to him on the phone and said that they could not take a payment over the phone, that my son would have to go on line to order it. His wife did so the following morning. I made 5 calls that day to find out when I could expect a delivery and everybody said they would have to call me "right" back. They never did. This morning I called again and was told they didn't have anything that I would have to go on line sinc... read more

mayra m. 

on BBB

8 years ago

I had high expectations on this furnitute store, eventually they fail to keep the 4 hour window given for delivery. What is the point to be here on time. They make it seem that the merchandise is in stock at the store when it comes from San Diego. Technology is so advanced, can't believe they rely only on a phone #, if that # was incorrect couldn't they try the email. They don't accommodate the client, they are in their idea that it all depends on their schedule. Not good service!!! 

Donald H. 

on BBB

8 years ago

My wife and I recently purchased a Jerome's Gel Mattress last week however we found that it was too small. We reached out to Jerome's customer service and were advised no return, no exchange and was directed to Mira Mesa store where we purchased the mattress. At the store we were greeted by Brandon our sales rep and he did not care to help us and directed us to the customer service desk in the store when we explained that we needed a larger mattress since the one we purchased was too small. After speaking with the customer ... read more

Rose L. 

on BBB

8 years ago

We have been shopping at Jerome's for the last 28 years! On Sept. 23, 2016, we purchased a mattress and box springs set from the Murrieta, California store. We paid $2497.98 for the set. Our sales person was Jerry G. My husband and I both emphasized that the main feature we were looking for in a mattress was that it would not make any body indentations leaving a lump in the middle. That was the reason we were replacing our old mattress. We were waking up with back aches and pains. When we finally chose a mattress, we asked J... read more

Stephanie 

on BBB

8 years ago

I purchased a sleeper sofa at the Anaheim location on 10/3/2016. I paid $400 cash for the order and remaining $290 debit/credit. I have yet to receive my item or the status of my order. I called several times, spoke to different people who stated a person contact me with details, I haven't received one call. There was a reason for my purchase. There is story for every furniture purchase. I am a single mother of a 15 year old daughter, living in a 1 bedroom apartment in Pomona, CA. The room is for may daughter, I took the liv... read more