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Jerome's Furniture Warehouse
- Consumer Goods
- San Diego, KY
About this business
Our goal is to make furniture buying as easy as possible. From our low prices and huge selection to our Same Day Delivery and special financing plans, we're constantly working to make your furniture buying experience as pleasant as possible. Here are a few examples of how Jerome's makes it easy. Jerry's Price You don't have to wait for a special sale or spend your weekends shopping all over town. Jerry's Prices are so low it's like a sale everyday. That means you don't have to wait to get our best deals. You can shop when it... read more
Location details
16960 Mesamint St, San Diego, KY, 92127, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
I have only shopped at Jerome's once and will never set foot in the store again. I bought a moderately priced sofa and have had nothing but problems with it since I purchased it. They are now telling me that it's been over a year and will not replace the sofa with a different selection. Cushions constantly need to be replaced, and they even gave me a brand new sofa which is only 10 months old but they say that they go from the original delivery date and it's been over a year since I received the original sofa. This is such a... read more
Business response:
Dear **** ********* Thank you for reaching out to us. We apologize for any inconvenience which may have occurred. After review of your account it appears there has been a resolution to the issue on the sofa. Should you have any additional questions or concerns, please do not hesitate to contact us at (866) 633-4094.
My letter to Customer Service on November 15, 2016 This issue has not been resolved, however, the unaceptable and unprofessional customer service I have received to date can no be undone. To Whom it may concern, I am writing this letter to advise the administrative executives of Jerome's that I have received unacceptable customer service and have been subject to the non-existent resolution practices of your company. On November 1, 2016 I purchase several pieces of furniture including a six piece dinette set which was deliver... read more
I am attempting to be reimbursed by Progressive Leasing when I did not agree with the leasing terms at Jerome's Furniture Torrance store. That was over a week ago. Progressive Leasing charged my account $53 and has not reimbursed me for my canceled order. Progressive Leasing states they cannot reimburse me because a representative at the store told them that furniture had been delivered to my home address on 10/2/2016 -- not true! I called Jerome's Torrance store and have been on hold (twice) for over 20 minutes waiting for ... read more
I went into the El Cajon locations, and after speaking to a really nice sells person I picked out a living room package that I was really happy with in June. I made a down payment on my layaway, and another payment there after. In July while I was strained in an airport I received a call from one of the store employee telling me I needed to make a payment on my account. I told the employee that I already made a payment but I was out of town stuck in an airport, and this was not a good time to talk. The employee continued to ... read more
Business response:
Dear Mr. **********, Thank you for reaching out to us. We are sorry to hear of your recent experience and assure you we will look into this information further. To clarify our refund policy, we do offer refunds on orders which have not been delivered; however, the process of refund does have to go through several channels for approval. We apologize this delayed the refund process. We will share your experience with management of the El Cajon location to prevent similar situations from occurring in the future. Should you have... read more
I went into Jerome's today to purchase a new bed for my son for our new home. The only question I had for the sales person was the bed in stock? And he insured me that it was. So I paid cashed for the bed and was scheduled to pick it up in 2-3 days. Two hours later I get a phone call telling me that parts of the bed were not available and would not be in for 2-3 weeks. So I ask for a refund. I was told that a refund would take 10-14 days to process through there customer service. So I simply asked them to provide the second... read more
Business response:
Dear ******, We apologize for the inconvenience which occurred and assure you it was not our intention to cause this inconvenience which occurred. At the time of purchase all parts of the bed were available. Unfortunately once the merchandise was pulled in our warehouse a part of the bed was damaged and unable to be delivered. We do understand the frustration this has caused. The refund check is currently being processed and we will certainly expedite the check as quickly as possible. For the inconvenience which has occurred... read more
Frequently asked questions about Jerome's Furniture Warehouse
How is Jerome's Furniture Warehouse rated?
Jerome's Furniture Warehouse has a 2.4 star rating with 460 reviews.
When is Jerome's Furniture Warehouse open?
Jerome's Furniture Warehouse is open now. It will close at 6:00 p.m.
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