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Irwin Lincoln
- Car Dealers
- Freehold Township, NJ
About this business
Irwin Lincoln is a dealership that promises to be simple, straightforward, and sincere. Everyone here has one goal... "To make every sales and service experience effortless." Our commitment to your satisfaction is what makes us the place where customers prefer to do business. This is our promise to you... today and every day!
Location details
F, 4000 U.S. 9 S Lot, Freehold Township, NJ, 07728, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Irwin mazda, Freehold, NN Excellent reliable service, clean facilities professional customer service
Business response:
Tom, Thank you for your kind words regarding our service and facility. We hope to see you in again soon. In the interim if there is anything we can do for you, please don't hesitate to give us a call. Kind Regards, Carlos Sousa- GM
Irwin Lincoln Mazda Excellent dealership! Wonderful people, made the purchasing experience a delight.
Business response:
John, We are incredibly grateful that you took the time out to leave us this review. It's customers like you that make our job so meaningful. We look forward to serving you again and thank you for your business. Best- Carlos Sousa, GM
Worst experience ever ! Will sell you a defective car that should have never made it to sales lot without even blinking an eye ! And when you come to approach the person about it without any remorse you'll hear " that's what you have warranty for". Unbelievable !
Business response:
We want to sincerely apologize for your negative experience in our dealership as this is not a common occurrence at Irwin Lincoln. Unfortunately we have no record of you visiting or purchasing a vehicle from us under the above name. We'd like to learn more about your situation and what exactly happened because WE WANT TO MAKE THINGS RIGHT! Please give us a call: Carlos Sousa, General Manager or Travis LoCascio, General Sales Manager at 732-462-1818. We look forward to hearing from you as we value your business. Yours sincere... read more
Great follow up by Travis At first not real pleased with the follow up but then found Travis and he was able to put things together for us. Got the unit we liked and even had it delivered to us. This is the fifth vehicle purchased from Irwin over a span of 30+ years.
Business response:
We are incredibly grateful that you took the time out to leave us this review. At our dealership customer satisfaction is a top priority and we are committed to our customers. It is loyal customers like you, that make our job wonderful. We look forward to doing business with you again in the future. Best- Carlos Sousa, GM
car shopping experience My lease for Lincoln is almost up and I came to look for a new car. This was the worst experience i ever had at the dealership. The salesperson was not interested AT ALL in showing any cars or offering any good deals and didn't even introduce himself. Totally unprofessional NO wonder that the store was empty.
Business response:
We want to sincerely apologize for your negative experience in our dealership as this is not a common occurrence at Irwin Lincoln Mazda. We'd like to learn more about your situation and what exactly happened because WE WANT TO MAKE THINGS RIGHT! Please give us a call: Carlos Sousa, General Manager or Travis LoCascio, General Sales Manager at 732-462-1818. We are eager to work with you in reaching a happy medium and getting you into the Lincoln that is perfect for you. We look forward to hearing from you and earning back... read more
Alan Zwiebel I always wait for the normal service work and they are very quick. They have a comfortable lounge with tables, a computer, coffee, and snacks.
Business response:
Alan, thank you so much for the great feedback. We are glad you enjoyed your visit and hope to see you again soon. Best- Carlos Sousa, GM
Irwin Lincoln This dealership, from the Salesman to the Leasing agent, was the nicest, most accommodating dealership I have ever dealt with. They go out of their way to make the whole process simple.
Business response:
Amelia, On behalf of our entire dealership thank you for the five star review. We truly appreciate your business. Should you have any questions or concerns, please don't hesitate to give us a call. Warmest Regards- Carlos Sousa, General Manager
rowek@wpunj.edu Irwin Service EXCELLENT! Highly trained mechanics I am so comfortable to know my car is safe for me to drive being a single woman. Friendly, helpful, knowledgeable, priced fair, courteous , puts customer first. I was unexpectedly late and they stayed open for me to retrieve my car.
Business response:
Kelley, thank you so much for the Five Star Rating. Our customers are our family and their safety is always a top priority. At Irwin Lincoln we aim to provide great service each and every time. We truly appreciate your business and hope to see you again soon. Safe Travels- Carlos Sousa- General Manager
Lost trust Trust. Customer Service. Commitment; Irwin Mazda before uncovering unscrupulous salesmen and tactics defining stereotypical car dealers. Irwin sold me a used 2010 CX-9 in 2015 even convincing me to purchase the extended warranty. Smooth transaction, at a time when I desperately needed a vehicle, securing a "trust" in Irwin. 2 years later, I notice an odd leak and sensibly tow the car to the "trusted" Irwin Service. NOTE: 2010 - 2012 CX-9 engines are designed with an internal water pump. Failure mixes coolant and o... read more
Business response:
Thank you for taking the time to leave us a review regarding your visit to our service center and dealership. As you indicated you were happy with the Pre-Owned Mazda CX-9 you purchased from us a few years back and it did serve you well, we see it has over 113, 000 miles on it. With regards to us knowing the vehicle would fail, that is simply not true¿¿¿ please be assured that our Factory Certified Technicians check every vehicle from top to bottom before it is sold and during all service visits. Our dealership has a fantast... read more
Frequently asked questions about Irwin Lincoln
How is Irwin Lincoln rated?
Irwin Lincoln has a 4.6 star rating with 1,344 reviews.
When is Irwin Lincoln open?
Irwin Lincoln is closed now. It will open tomorrow at 9:00 a.m.
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