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Ira Toyota of Danvers
- Car Dealers
- Danvers, MA
About this business
We have a complete lineup of new and used cars, and our customer care continues long after you purchase from us. Thanks to our dedicated car service and auto repair team.
Location details
99 Andover St, Danvers, MA, 01923, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Here's a little snap shot of the headaches IRA Toyota of Danvers will provide if you do business with them. The following is only a small portion of my wasted time dealing with them after I decided to reach out from an alternative email address to verify how dishonest and unethical they truly are. DEALER INTERNET RESPONSE (on 1/18/21 to my inquiry regarding availability of a vehicle I tried to purchase from them on 1/16/21): Thanks for contacting Ira Toyota of Danvers about t...Continue Reading
Business response:
Thank you, Melissa for the feedback as this is helpful in improving operations. The team did act to the best of their abilities and communicated with good faith genuine follow up throughout. We apologize again that this vehicle was dealer traded to another dealer however, the vehicle did show as available in our system until we researched this further and found the vehicle was no longer available. There is no purpose to collecting a deposit or furthering a transaction if the vehicle is not available there is no benefit to ei... read more
RecommendedJen was awesome! She was with me every step of the way. This was a smooth process for me. Love love love my 2021 Highlander!
Business response:
Thank you for your kind words for Jen, we appreciate it! We thank you for your business and look forward to your next visit!
Matt is service is the best. He helps you with everything you need.
Just had the most amazing experience with Ira. We are currently sitting with Vadim and purchasing a new (to me) Rav 4. Loved the test drive and Vadim was super friendly and helpful throughout the entire process. Answered all our concerns. Can’t wait to drive my new car! Thank you Ira, thank you Vadim and thank you Curtis.
Business response:
Thank you, Heather, for your kind words for Vadim! We are very happy to hear that we were able to provide you with an amazing car buying experience! We thank you for your business and look forward to your next visit!
I used to love this place. We bought 3 cars from there. We were so disappointed, We brought my truck to have them fix after I got into a car accident. They did not fix it right. We brought it back to them. They told us it was something else. What they did not know, we brought that truck to different mechanic and that what we were told it was not right to bring it back. We also have another incident, that same truck has a recall. The bottom of the truck very rusty. We brought it to them to have them pain it. They did pain it ... read more
Business response:
We apologize for any concerns about service experiences. We are glad to further review the issues if they can contact us to provide further details. All frame concerns are performed and followed as set forth by the manufacturer standards. Please reach out so we can review and address this. I look forward to speaking with you. Mark Giovanni General Manager mgiovanni@IraMotorGroup.com
Went there this past Saturday for my 25000 miles service, service advisor suggested an alignment but I said no, my truck is fine. They topped off all fluids and rotated tires, I leave and my truck is handling funny. I couldn’t figure out why, then decided to check tire pressure cold and it was inflated 40 psi, way above factory recommendations this is why it is driving different. Was this an attempt to get me to think I needed and alignment and bring my truck back to get alignment done by them.
Business response:
Thank you for speaking with us and allowing us to review the information. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Mark Giovanni General Manager mgiovanni@IraMotorGroup.com
Great trucks!! Good sales people if you call for appointment they are pretty good about the times and getting you in and out!
Extremely poor and unprofessional service. Went in pre approved and specified I did not want inquiries into my credit and they did three. When talking with finance manager he was kind enough to end the phone call by hanging up. I’m still looking for a vehicle and would not purchase through Ira due to poor service
Business response:
I apologize for any concern. No inquiries are submitted without signed customer authorization and the agent did work to provide any needed information during any communication. We’re here to review any further concerns. -Mark Giovanni, General Manager mgiovanni@IraMotorGroup.com
EXTREMELY POOR SERVICE Invoiced for work that was not completed. Checkout YELP review for more details.
Frequently asked questions about Ira Toyota of Danvers
How is Ira Toyota of Danvers rated?
Ira Toyota of Danvers has a 4.3 star rating with 999 reviews.
When is Ira Toyota of Danvers open?
Ira Toyota of Danvers is closed now. It will open tomorrow at 11:00 a.m.
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