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Ira Acura Westwood
- Car Dealers
- Westwood, MA
About this business
Location details
395 Providence Hwy, Westwood, MA, 02090, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Communication was amazing with this dealership. I didn’t ever go to the actual dealership because the car sold during our communications but excellent experience.
It was a great experience for me as it was my first new car purchase
Business response:
Hi Omar, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Great staff
Business response:
Hi, thank you for the high star rating! We hope you have a great day.
I called and scheduled an appointment to test drive my car. The woman on the phone confirmed that the car would be available for the time I scheduled. I drove an hour and a half to the dealership and the car was not available.
Business response:
Thank you for taking the time to visit us. We sincerely apologies for not having the vehicle ready. I reached out to you in regards of bringing the car to you for your inconvenience. Please Reach out to me personally. Maroun Matta General Sales Manager - Ira Acura Westwood 508-921-1970 mmatta@group1auto.com
Rafael the sale person explain everything very well and explain all about the car. I have not bought the car because I need my wife to look at it first it for her.
We did end up purchasing the vehicle we went in to test-drive, and everyone we interacted with was very kind, professional, and helpful. The only thing that felt a bit unusual was when we arrived to the dealership we were told the car had been sold, only to hear about 20 minutes later that it was still available— to be honest that felt a little fishy, but overall it didn’t affect our experience. That said, we never felt pressured, and they didn’t budge, on the price. However, we liked the car and are very happy with our purc... read more
The process to get my Acura TLX dragged on for over three months – total frustration. After paying the down payment, I waited on them receiving the title which they said would take 2-3 weeks. Despite 10 calls, 5 emails, and 3 texts, they only responded after my Google review. Two months into waiting for my car, I asked for a price cut to offset the hassle, I was ignored for weeks, then they refused, claiming they were losing money. Weird guilt trip while I'm without a car! When the title finally arrived, they got the pape... read more
Business response:
First of all, I would like to sincerely apologize for your experience. We personally spoke with you through email and over the phone many times, updating you on every detail I received regarding the title. Unfortunately, title processing is a registry issue and cannot be expedited beyond the standard timeline. I also offered to refund your payment when it became clear that the process would take longer than expected. We take pride in assisting our customers, and if you had experienced any issues with the car, I would have ma... read more
Responded and said someone will contact you. Nobody has
Business response:
Thank you for reaching out to us. We apologies for the experience you encountered. If you would like to provide an email or phone number I will reach out to you personally. Maroun Matta, General Sales Manager Ira Acura Westwood | 508-921-1970 | mmatta@group1auto.com
Quick response
Business response:
Hi Juan, we really appreciate your positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Frequently asked questions about Ira Acura Westwood
How is Ira Acura Westwood rated?
Ira Acura Westwood has a 4.7 star rating with 3,806 reviews.
When is Ira Acura Westwood open?
Ira Acura Westwood is open now. It will close at 7:00 p.m.
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