Huntington Bank

Matlaga 

on BBB

4 years ago

I had to request a car title loan transfer in October which was sent to the DMV instead of the tax commissioner's office where it needed to go. I have made them aware of this and this has still not been resolved MID-JANUARY! I have to literally call EVERY DAY they are open and am passed around because I am given the same standard response that they need to check with the"rep" and either they will call me back or I will have to call back. I am now driving around with an expired tag and nothing I can do about it because of thi... read more

Claudia C 

on BBB

4 years ago

I have been a TCF Bank customer for 15 years. Ever since their merger in 2020, this bank has been horrible. Their service was not the greatest before and has gone downhill over the years but the past 6 months one can hardly call it customer service. A few months ago I was unable to get statements online and when going into a branch not even there they could print statements. They had to write me a letter stating they are unable to hand out statements because I needed them to close on our new home. Then due to "COVID" (which ... read more

Timothy P 

on BBB

4 years ago

I personally wouldn't even give it one star but I have to to leave this review I have tried for five days five consecutive days to just update my phone number so I can use their online banking I even drove to the branch to update my account and they still f*** it up worst bank in America 10,000% going to Chase or fifth third some other bank other than this piece of **** 

Holly B. 

on BBB

4 years ago

I've been with Huntington for about 20 years and when my card broke in half they said the new one would come in 3 to 5 business days... well it's been 3 weeks now!!! I'm done! Closing my account tomorrow and putting my money in a different bank!!! Also be careful if you get a checking and savings account with them!!! I had a joint savings account with my fiance but separate checking accounts and put $3000 into the savings... well apparently they take your money out of your savings account without ever telling you so he spent... read more

Stephen G 

on BBB

4 years ago

I had a car loan with Huntington National Bank, and I paid off my car with a final payment In September 2020. I was told that the title for the vehicle would be sent to my address but they sent it elsewhere. Late in October after not receiving my title I followed up with bank to see what was going on. I was told that the title was sent to the wrong address and that all they could do was to send a lien release which they did. This made me very unhappy because it required me to purchase another title along with the inconvenien... read more

Shannon B 

on BBB

4 years ago

Beware of using TCF for a rep-payee account. They allow the vulnerable access to the rep-payee account to withdraw on without authorization and refuse to reimburse the funds when they allowed it to happen. Shame on them for not protecting the vulnerable! 

Rick M. 

on BBB

4 years ago

Worst experience vehicle loan.Weeks to have payment processed they blame on mail,covid, never them never finance thru them find another source beware...avoid a all cost would pay higher interest for better service. 

Adrian 

on BBB

4 years ago

Abysmal customer service. I started receiving suspicious alerts indicating that someone was attempting to log into my account. I called well before their customer service line closed and waited for a considerable amount of time. Once I finally reached someone shortly after their closing time of 7pm EST, they deliberately "transferred me" back to the customer service line to avoid investigating. They could have taken the simple steps of noting my concerns and forwarded it to the fraud department. After looking at other review... read more

Genevieve M 

on BBB

4 years ago

Horrible! I closed my account back in June 2020 and I still have not received a check for the balance and its almost December. I've called every month since June. They give me a BS answer, put me on hold, no resolution. I can't go in person because I work during the day and these Covid restrictions making it even harder. I don't care if I have just a penny left in my account, you do not have right to it!